MARIE JEANSA JEAN-CHARLES
Hackettstown,NJ
Summary
Accomplished multilingual Sales and Hospitality Management professional with over 10 years of experience in team leadership, operational management, and driving customer satisfaction. Expertise in enhancing sales performance across hospitality, retail, and food service sectors, demonstrating strong relationship-building and customer service skills.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Director Dining Service
Eurest / Mars
Hackettstown, NJ
01.2023 - Current
- Lead food service operations in a high-volume corporate dining environment
- Managed hiring, scheduling, training, and performance management to build a high-performing team
- Ensured food safety compliance and operational excellence to maintain high standards and customer satisfaction
- Coordinated with corporate clients to plan and execute special events and accommodate dietary needs
- Reduced food waste through improved forecasting and inventory control
Catering Assistant Manager
Guckenheimer / Mars
Hackettstown, NJ
01.2022 - 01.2023
- Managed daily catering operations and executive-level events
- Supervised culinary teams and coordinated staff schedules to ensure optimal coverage
- Implemented procedures that enhanced service efficiency and streamlined operations
Owner
MJUC High-End Fashion Boutique
Hackettstown, NJ
01.2023 - Current
- Directed daily operations for a high-end fashion boutique sales floor and client service.
- Managed daily business operations, including merchandising, sales, and customer service to enhance overall customer experience
- Drove customer engagement and fostered strong client relationships to support business growth
- Curated luxury merchandise selection, aligning inventory with boutique brand standards.
- Managed vendor relationships and negotiated product orders for seasonal collections.
Sales Manager
OSL / T-Mobile (On Call)
01.2022 - 01.2023
- Managed wireless retail sales operations for OSL/T-Mobile on-call locations.
- Oversaw sales initiatives to meet targets to drive attainment of sales targets
- Trained team members to improve customer acquisition to enhance customer acquisition efforts
- Coached sales associates on T-Mobile plans, devices, and accessories.
- Assisted customers with activations, upgrades, and service changes.
Brand Ambassador / Team Leader
Havas Street
01.2021 - Current
- Represented consumer brands at live events and street activations for Havas Street campaigns.
- Led brand awareness initiatives and coordinated customer engagement activities
- Delivered product demonstrations and shared brand messaging with target audiences.
- Distributed samples and promotional materials at retail locations and community events.
Financial Coordinator
World Business Lender
Jersey City, NJ
01.2016 - 01.2017
- Coordinated loan documents for commercial lending operations at global financing firm.
- Compiled funding packets for credit approval and disbursement review, facilitating timely financing decisions.
- Reconciled borrower accounts and payment records across finance systems.
- Supported businesses in loan applications, ensuring clarity and completeness for processing.
Guest Assistant / Hostess / Server
Maplewood Country Club
01.2014 - 01.2016
- Provided outstanding guest service to enhance dining experience and streamline operations
Cashier / Customer Service Representative
Macy's
Wayne, NJ
01.2010 - 01.2012
- Resolved customer inquiries, processed transactions, and provided sales support to enhance customer satisfaction
- Processed customer purchases at Macy's register using POS system.
- Processed various payment types including cash, credit cards, debit cards, and gift cards at the point of sale.
- Handled returns, exchanges, and merchandise adjustments following store policy.
Toll Collector
NJ Turnpike Authority
Union, NJ
01.2012 - 01.2013
- Collected toll payments for New Jersey Turnpike Authority travelers at plaza booths
- Processed customer transactions with precision and speed
- Provided accurate change to customers during transactions and receipts following authority cash handling procedures
- Checked cash drawer contents for accuracy before and after shifts contents before and after toll lane shifts
Owner & Manager
Shalom Restaurant
Port-au-Prince
01.2004 - 01.2009
- Directed restaurant operations, managed staffing, and oversaw financial activities to ensure smooth daily operations
Education
Associate Degree - Business Administration & Management
Essex County Community College
Newark, NJ05-2018
Diploma - Hospitality & Management
School Hotelier D'Haiti
Port-au-prince Haiti10-2003
Skills
- Food Service Management
- Operations Management
- Inventory Management
- Budget management
- Sales strategy
- Sales management
- Vendor management
- Vendor Contract Management
- Scheduling & Workforce Management
- Staff training
- Staff scheduling
- Team leadership
- Team supervision
- Team building
- Customer Service
- Client relations
- Problem Solving
- Issue resolution
- Verbal communication
- Microsoft Office
- Strategic planning
- Strategic thinking
- Food Safety Standards
- Operational Administration
- Relationship management
- Leadership training
- Problem solving
- Leadership
- Operations management
- Inventory control
- Operational Administration
- Strategic planning
Languages
French
Professional
Spanish
Limited
Timeline
Director Dining Service
Eurest / Mars
01.2023 - Current
Owner
MJUC High-End Fashion Boutique
01.2023 - Current
Catering Assistant Manager
Guckenheimer / Mars
01.2022 - 01.2023
Sales Manager
OSL / T-Mobile (On Call)
01.2022 - 01.2023
Brand Ambassador / Team Leader
Havas Street
01.2021 - Current
Financial Coordinator
World Business Lender
01.2016 - 01.2017
Guest Assistant / Hostess / Server
Maplewood Country Club
01.2014 - 01.2016
Toll Collector
NJ Turnpike Authority
01.2012 - 01.2013
Cashier / Customer Service Representative
Macy's
01.2010 - 01.2012
Owner & Manager
Shalom Restaurant
01.2004 - 01.2009
Associate Degree - Business Administration & Management
Essex County Community College
Diploma - Hospitality & Management
School Hotelier D'Haiti