MarieJosee Jenness
Derby Center,VT
Summary
Reliable, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
29
29
years of professional experience
Work History
Retail Salesperson
Walt's Sales & Service Inc.
Derby, VT
09.2019 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases and locate items.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answer phone and redirect to right associate.
- Tracked down hard-to-find merchandise at diverse locations.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Kept store clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Claims Representative
Royal Sun Alliance
Montreal, QC
02.2006 - 04.2016
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Proposed settlements for uncomplicated issues to resolve claims.
- Checked level and type of coverage and evaluated contracts.
- Oversaw claim recoveries, subrogation and salvage.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Posted payments to accounts and maintained records.
- Reviewed 25 to 30 cases per week, and verified insurance coverage information
Receptionist
Royal Sun Alliance
Montreal, QC
02.2006 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Accounts Assistant
Services Commerciaux Eric Bellsile Inc.
Montreal, QC
02.2000 - 01.2006
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Organized data into multiple spreadsheets to streamline data.
Education
No Degree - Computer Networking
HEC Montreal College
Montreal, CA04.2016
Associate of Arts - Accounting
Institute of Professional Training
Montreal, CA05.2008
Associate of Arts - Interior Design
Pierre Dupuis
Longueuil, CA06.2006
Associate of Arts - Accounting And Computer Science
Old Montreal
Montreal, CA06.1990
Skills
- Safety and Cleanliness Standards
- Stocking and Receiving
- Building Customer Relationships and Loyalty
- Energy and Physical Stamina
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Microsoft applications proficiency
- Clerical Support
- Teamwork and Collaboration
- Active Listening
- Cultural Awareness
- Written Communication
- Multitasking Abilities
Languages
English
Professional Working
French
Professional Working
Timeline
Retail Salesperson
Walt's Sales & Service Inc.
09.2019 - Current
Claims Representative
Royal Sun Alliance
02.2006 - 04.2016
Receptionist
Royal Sun Alliance
02.2006 - 04.2016
Accounts Assistant
Services Commerciaux Eric Bellsile Inc.
02.2000 - 01.2006
No Degree - Computer Networking
HEC Montreal College
Associate of Arts - Accounting
Institute of Professional Training
Associate of Arts - Interior Design
Pierre Dupuis
Associate of Arts - Accounting And Computer Science
Old Montreal
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