Marie Ketia Montour
Union,NJ
Overview
21
21
years of professional experience
Work History
Branch Manager
Care Finders Total Care
South Orange, NJ
10.2022 - Current
- Recruit and train coordinators, setting goals, and accomplishing them month after month
- In Charge of operational practices making sure each coordinator works smoothly and meets projected revenues and quality objectives
- Coordinate and make recommendations to senior management in order to maintain compliance with joint Commission Standards
- Improves customers and patients experience and drive operational efficiencies
Care Coordinator
Care Finders Total Care
South Orange, NJ
11.2019 - 10.2022
- Oversees the development/implementation of care plans within the scope of practice
- Manages and supervises the Coordination field
- Supervise staff assigned to their patients and operate under the general supervision of the Regional manager
- Directly and supervisory capacity, plans, implements, coordinates, monitors and evaluates services
- Supervise employees to assure all operate according to the company's policies and procedures
- Work through the teams to motivate, train, delegate, and achieve results month over month
- Recruit and train coordinators, setting goals, and accomplishing them month after month
- In Charge of operational practices making sure each coordinator works smoothly and meets projected revenues and quality objectives
- Coordinate and make recommendations to senior management in order to maintain compliance with joint Commission Standards
- Improves customers and patients experience and drive operational efficiencies
TANF Case Manager
NW Works
Winchester, VA
01.2018 - 01.2019
- Created relationship between Need and Services Proposed
- Provided Case management to facilitate services that may address prior barrier to employment for individuals
- Supported Individuals through multiple sources and through direct community outreach
- Assessed individuals to evaluate their current level of stability and identified specific in-house and partner to their unique needs
- Helped to create many different workshops to facilitate the clients and ease to gain the help during their search for a job
- Collaborated with a team of employers to find employment to decrease the number of unemployed
- Increased employment within the community by partnering with businesses to facilitate ABA services
Business Coordinator
NW Works
Winchester, VA
05.2015 - 01.2018
- Increased the program's compliance and employment rate by 20% through the implementation of techniques that identified client's knowledge, skills, abilities, and hobbies which lead to an increase in program participation
- Partnered with three new companies, such as Rubbermaid, Fortessa Tableware Solutions, LLC, and Berryville Graphics for new enclave sites for new job opportunities for program participants with disabilities
- Conducted outreach and recruitment which increased the number of program participants who successfully completed training and gained employment through various job sites
- Collaborated with a team of professions to complete on-site job training that was accomplished three weeks ahead of the budgeted schedule
- Trained adults with disabilities on behavioral tactics and soft skills which resulted in clients finding and retaining competitive employment
- Provided outstanding customer service to program participants and their family members throughout the duration of the program
- Coordinated and developed job assessments with local businesses by establishing detail-oriented documentation
- Fulfilled contracts for Berryville Graphics by stickering, fixing, and revised more than 30,000 books, which was Number Best Seller in NY with a group of five Mission Services Workers within three weeks
Certified Nurse Assistant
Envoy Rehabilitation of Winchester
Winchester, VA
05.2013 - 08.2015
- Ensured all service, bedroom, and bathroom areas met the level of sanitation standards defined by written regulations and policies
- Decreased falls by 50% by implementing all safety guides, machines, and staff corporations
- Kept written records and maintained client files on services provided to patients
- Provided direct quality care to patients by evaluating medical conditions of 15 patients per shift
- Assisted with obtaining and recording vitals for patients during each assigned shift
- Communicated and engaged with a diverse community consisting of patients, family members, and stakeholders
- Respectfully handled difficult situations by collaborating with other nursing staff providing excellent customer service and improving the quality of care amongst the patients
Certified Nurse Assistant
St. Lawrence Rehabilitation Center
Lawrenceville, NJ
11.2010 - 08.2011
- Ensured all service, bedroom, and bathroom areas met the level of sanitation standards defined by written regulations and policies
- Decreased falls by 50% by implementing all safety guides, machines, and staff corporations
- Kept written records and maintained client files on services provided to patients
- Provided direct quality care to patients by evaluating medical conditions of 15 patients per shift
- Assisted with obtaining and recording vitals for patients during each assigned shift
- Communicated and engaged with a diverse community consisting of patients, family members, and stakeholders
- Respectfully handled difficult situations by collaborating with other nursing staff providing excellent customer service and improving the quality of care amongst the patients
Assistant Manager
The Arc of Hunterdon
Flemington, NJ
09.2004 - 11.2010
- Successfully provided case management services to clients located throughout five scattered housing sites performing client intake; providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participants progress
- Managed an operating program budget of $20,000 which covered clients' living expenses
- Developed and implemented new marketing and management plans for the houses that defined the strategy for the new employees and the clients who we served
- Delivered outstanding customer service by welcoming new clients and family members to a community that offers new décor, healthy and tasteful meals, and a clean-living environment which increased customer satisfaction and participant engagement
- Actively engaged the community by creating opportunities for new community partners to provide ways to involve program participants in their daily operations
- Increased client satisfaction rate by 35% by improving clients' diet and decorating their home as they wish to feel comfortable
- Coordinated, supervised, and planned daily activity for all the clients through positive relationship building with business owners and all major facilities in Flemington
- Offers effective communication with staff members that lead to a better understanding of tasks and responsibility, while improving the quality of care and living environment for the clients served
Timeline
Branch Manager
Care Finders Total Care
10.2022 - Current
Care Coordinator
Care Finders Total Care
11.2019 - 10.2022
TANF Case Manager
NW Works
01.2018 - 01.2019
Business Coordinator
NW Works
05.2015 - 01.2018
Certified Nurse Assistant
Envoy Rehabilitation of Winchester
05.2013 - 08.2015
Certified Nurse Assistant
St. Lawrence Rehabilitation Center
11.2010 - 08.2011
Assistant Manager
The Arc of Hunterdon
09.2004 - 11.2010