Marie LOMBARDI
Plainview
Summary
Accomplished Dental Office Administrator with a strong focus on patient scheduling, insurance claims processing, and team leadership. Known for enhancing administrative efficiency and implementing effective office protocols.
Overview
48
48
years of professional experience
Work History
Dental Office Administrator
Hanson Place Dental Assoc
Brooklyn
09.1978 - 04.2026
- Managed patient scheduling and appointment confirmations for efficient office flow.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Coordinated insurance claims and verified patient coverage for services rendered.
- Assisted in billing procedures, ensuring accuracy of patient invoices and payments.
- Implemented office protocols to streamline administrative tasks and enhance productivity.
- Trained new staff on office procedures and customer service best practices.
- Responded to patient inquiries, providing information about services and treatment plans.
- Organized dental supplies inventory, ensuring availability for daily operations.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Created reports on various topics related to office operations for management review.
- Maintained an organized office environment by organizing supplies, stocking shelves, and ordering new materials when necessary.
- Reviewed invoices for accuracy prior to submitting payment requests for approval.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work tasks to team members to enhance workflow and productivity. and monitored performance of project personnel.
Education
High School Diploma -
St Agnes High School
New YorkHigh School Diploma -
New York Community College
New YorkSkills
- Patient scheduling
- Insurance claims processing
- Record management
- Billing procedures
- Office protocol implementation
- Customer relationship management
- Administrative efficiency
- Inventory organization
- Financial report preparation
- Staff training and mentoring
- Problem solving
- Time management
- Team leadership
- Supervision and leadership
- Recordkeeping
- Problem-solving
- Teamwork and collaboration
Languages
English
Professional
Timeline
Dental Office Administrator
Hanson Place Dental Assoc
09.1978 - 04.2026
High School Diploma -
St Agnes High School
High School Diploma -
New York Community College