Starr Shomon
Port Richey,FL
Summary
Dynamic leader with a proven track record at Nichole's Cleaning and Beyond, enhancing guest satisfaction and cleanliness standards by over 30%. Expert in housekeeping knowledge and department coordination, I excel in guest relations and staff training, significantly improving operational efficiency and customer service excellence. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Housekeeping Supervisor
Nichole's Cleaning and Beyond
12.2018 - 06.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
Bartender
Greatlakes Tavern
06.2010 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Obtained cash bank and stocked service bar to prepare for operation.
Customer Service Cashier
Daves Supermarket
11.2005 - 06.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma -
John Marshall High School
Cleveland, OHSkills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Task assignment
- Department coordination
Timeline
Housekeeping Supervisor
Nichole's Cleaning and Beyond
12.2018 - 06.2023
Bartender
Greatlakes Tavern
06.2010 - 09.2017
Customer Service Cashier
Daves Supermarket
11.2005 - 06.2010
High School Diploma -
John Marshall High School
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