Open To Work
Marie McMillon
Caddo Mills,USA
Work Preference
Summary
Results-driven benefits specialist with expertise in navigating complex verification processes. Strong analytical skills and in-depth knowledge of insurance protocols ensure accurate and timely benefit resolutions. Known for effective collaboration, adaptability, and steadfast commitment to achieving team goals, most importantly customer success. Highly reliable, with focus on precision and compliance in all tasks. Experienced in remote working and managing my time in this type of setting.
Overview
25
25
years of professional experience
Work History
Benefits Verification Representative
Omni Interactions
Remote
11.2021 - Current
- Process and submit electronic claims and rejections with precision, ensuring accurate customer responses and maintaining a commitment to satisfaction.
- Demonstrate strong attention to detail in every patient interaction and emphasize quality control for documentation and reports.
- Utilize multiple software programs to manage and track claims, demonstrating proficiency with Windows applications.
- Expertly communicate with patients regarding their financial responsibility, collecting payments when needed.
- Resolve third-party rejections with insurance companies, ensuring timely medication shipments and customer satisfaction through effective problem solving.
- Liaise with insurance companies and doctors' offices to initiate and follow up on prior authorizations.
Transcriptionist
Pearson
Remote
01.2018 - Current
- Transcribe oral responses given by ESL exam takers. Requires attention to detail and strict guideline following with regards to formatting and structure.
- This is a long-term, ongoing project in machine learning, training a machine to be able to correct exams.
- Transcribe audio recordings, ensuring accuracy and attention to detail
- Closely follow client guidelines and formatting requirements to deliver transcripts that meet their specific needs
Transcriptionist
REV
Remote
09.2013 - 11.2021
- Produced accurate, quality transcriptions on a variety of topics including medical, legal, and financial. Required speed, efficiency and attention to detail.
- Demonstrated strong research skills when encountering technical jargon or specialized vocabulary in audio recordings
- Incorporated feedback from clients into future transcriptions to continuously improve quality standards
- Demonstrated excellent listening skills to accurately capture spoken words in written form
ESL Teacher
Freelance
Valencia, Spain, And Remote
09.2009 - 11.2021
- Taught classes to business professionals at companies as well as private individuals.
- Classes covered diverse subjects such as grammar, conversation, interview skills and exam preparation, using a variety of methods from drilling-total recall to more traditional grammar-based lessons.
- Developed and implemented engaging lesson plans to teach English as a Second Language (ESL) to students of various proficiency levels
- Established strong relationships with students by demonstrating empathy, patience, respect, and understanding of their cultural backgrounds
- This was in Spain. When I moved to the US in 2015, I continued classes, but remotely via telephone and Skype.
Administrative Assistant
Youth Justice Agency
Belfast, County Antrim, N. Ireland, UK
09.2008 - 09.2009
- Worked in the training department of a government agency, coordinating training courses for staff and evaluations.
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Attended meetings and took minutes
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
Administrative Assistant
Community Relations Council
Belfast, County Antrim, N. Ireland, UK
09.2007 - 08.2008
- Worked on evaluations and assessments for funding for cross-community projects within a government agency.
- Transcribed interviews.
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Managed and updated company databases, ensuring accuracy and completeness of information.
Customer Service Agent
American Express
Brighton, England, UK
09.2006 - 09.2007
- Assisted customers in a fast-paced call centre, taking inbound calls. Escalated to different departments.
- Assisted customers with inquiries related to card usage, billing and rewards with a focus on efficiency and accuracy
- Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines
ESL Teacher
California Language School
Valencia, Spain
09.2004 - 06.2006
- Taught evening classes to children from 4 upwards, teenagers and adults.
- Followed course books such as Get Set Go, Pacemaker and English File, as well as other activities, in structured classes with a syllabus.
- Prepared examinations and reports.
- Took part in weekly staff meetings to track progress and make changes.
- Also taught business classes and telephone courses.
Teacher
O'Sullivan's The Language School
Panticosa, Spain
09.2003 - 08.2004
- Taught after school classes to the children in the village, from age 3-4 up to teenagers.
- Classes were based on a lot of hand-made materials and learning through play/activities.
- Exam preparation for TESOL and First Certificate.
- Also Taught General and Business English to employees of a Hotel & Spa complex.
- Designed courses for specific career needs, for example, ski instructors, waiters, receptionists and managers.
- Was involved in interviewing and level testing, prior to the start of the course.
Education
Bachelor's degree - English & Sociology
Queen's University Belfast
Belfast, County Antrim, N. Ireland, UK06-2000
High school diploma -
Assumption Grammar School
Ballynahinch, County Down, N. Ireland, UK06-1997
Skills
- Proficient in Microsoft, Google Suite amongst many others
- Highly skilled in problem solving & multitasking
- Organizational skills
- Call center experience
- Time management
- Accuracy and precision
- Healthcare regulations
- Policy interpretation
- Verbal and written communication
- Customer success and support
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Benefits Verification Representative
Omni Interactions
11.2021 - Current
Transcriptionist
Pearson
01.2018 - Current
Transcriptionist
REV
09.2013 - 11.2021
ESL Teacher
Freelance
09.2009 - 11.2021
Administrative Assistant
Youth Justice Agency
09.2008 - 09.2009
Administrative Assistant
Community Relations Council
09.2007 - 08.2008
Customer Service Agent
American Express
09.2006 - 09.2007
ESL Teacher
California Language School
09.2004 - 06.2006
Teacher
O'Sullivan's The Language School
09.2003 - 08.2004
Bachelor's degree - English & Sociology
Queen's University Belfast
High school diploma -
Assumption Grammar School