Marie Meno
Federal Way,WA
Summary
Detail-oriented professional with a strong background in office management and communication strategies. Known for effective time management and process improvement that enhances team efficiency and customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Administrative Manager
CSS
Bellevue, WA
10.2025 - Current
- Organized files and maintained office supplies to ensure smooth daily operations.
- Assisted with onboarding for new employees to promote team integration and support settling into routines.
- Supported team communication through email, phone, and in-person contact.
- Scheduled moves/deliveries, collected payments, and received lease agreements ( input in Building Link)
- Scheduled reservations for Amenity spaces, collected payment, and refunded the security deposit.
- Create Newsletter,post them and send it out to the community.
- Assisted new residents with HOA tours and sending welcome packets.
- Provided staff support during in-service training with mentorship and extra resources.
- Participated in Board meetings to discuss community issues and updates.
- Recorded discussions and decisions made during meetings for accurate follow-up.
- Sent out emails to residents about any Projects going on,if something happened in the building, and reminding residents of policy.
- Audit once a year for key fobs, garage remotes, parking stalls, pets,etc.
Task Force Manager
Columbia Hospitality Inc.
Seattle, Washington
10.2025 - 03.2026
- Update the Building Link for all residents.
- Filled in at Escala, Graystone & KODA during General Manager absence, collaborating with Area Director to maintain operations.
- Work to update the SOPs in their Binders.
- Inspected each building to ensure safety and security, reporting any suspicious activity.
- Answered emails and met with residents about complaints or suggestions.
- Scheduled, and if there is a call-out, I will work to find coverage.
- Reviewed applicants, scheduled interviews, and processed all hiring paperwork to streamline onboarding.
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
Seattle, Washington
07.2019 - 04.2020
- Supervised front desk operations during busy shifts and ensured smooth customer service.
- Managed guest reservations using hotel management software efficiently.
- Addressed guest inquiries and resolved issues professionally and promptly.
- Coordinated check-ins and check-outs while maintaining accurate records.
- Trained new staff on hotel policies, systems, and customer service standards.
- Facilitated onboarding for new hires to ensure understanding of company standards. on procedures, policies, and customer service expectation.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Monitored inventory of supplies and placed orders as necessary for operations.
Education
High School Diploma -
Southern High School
Santa Rita, Guam06-1998
Some College (No Degree) - Criminal Justice
University of Guam
Mangilao, GuamSkills
- Office management
- Software utilization
- SOP development
- File management
- Customer outreach
- Schedule management
- Meeting coordination
- Time management
- Process improvement
- Employee onboarding
- Recruitment training
- Staff training
- Community engagement
- Team leadership
- Team oversight
- Staff development
- Office supervision
- Service management
- Scheduling
- Task prioritization
- Answering emails and phone calls
- Internal communication
- Conflict resolution
- Relationship building
- Policy development
- Communication skills
- Correspondence management
Certification
- Certified Trainer
- Business 101
Timeline
Administrative Manager
CSS
10.2025 - Current
Task Force Manager
Columbia Hospitality Inc.
10.2025 - 03.2026
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
07.2019 - 04.2020
High School Diploma -
Southern High School
Some College (No Degree) - Criminal Justice
University of Guam