Marie M Lacroix
Manchester,New Jersey
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
34
34
years of professional experience
Work History
District Supervisor
New Jersey Department of Labor
Trenton, NJ
01.2012 - Current
- Negotiates and authorizes settlements regarding assessed wages, fees, penalties and other sanction
- Prepares audit, examining, analyzing and investigating financial reports for companies under investigation
- Supervises staff responsible for investigations of employers including payroll records, individual earnings records
- Supervises work operations/functional programs; recommending hiring, promoting, and or disciplinary actions
- Approves issuance of permits, certificates and licenses in accordance with Industrial Homework law and Contractor registration
- Reviews reports submitted by district field staff, evaluates evidence; records action to be taken in case of apparent violation
- Authorizes settlements pertaining to unpaid/underpaid wages, administrative fees and penalties
- Provides technical assistance to referral agencies concerning complaints and their resolution.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Recruited and developed employees for Labor department.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Reduced customer service complaints 50% by designing new methods of resolution
- Facilitated change management activities for department and staff of 10 individuals
Senior Investigator
Consumer Affairs/Veterans Services
Mt Holly, NJ
01.2004 - 01.2012
- Investigated fraud cases and conducted sensitive investigation involving non-compliance of statute in both criminal and civil cases relating to consumer fraud
- Supervise clerical staffs relating to work assignments and clerical responsibilities
- Coordinated, performed and organizes and task force investigation
- Liaison and field work involving collecting, analyzing and recording data
- Reduce case load by 50% using mediation techniques such as field work; tracking, observing, enforcing policies regarding violations of laws
- Negotiated and collaborated with staff and government agencies for settlement agreement to resolve consumer disputes and prepared case summaries
- Act as principal liaison with state, county and municipal law enforcement agencies, local authorities and other state departments in cases of mutual interest for veteran’s community support
- Act as witness and testify for state before grand juries, courts of law, administrative hearings or formal hearings and provide testimony under oath
- Designed and conduct informational workshops, conferences, and setting committees on consumer laws
- Interview witness and take proper statements to introduce as evidence
- Research, collect, review and maintain data base with clerical support
- Prepare preparation of formal records and statements covering all phases of each assigned case or investigation.
- Supervised investigative and inspection teams by enforcing reporting protocols and deadlines.
- Trained team members in investigative techniques and policies.
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Planned and supervised surveillance operations.
- Updated documents, prepared reports and maintained case files.
- Conducted interviews with witnesses and clients.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Pursued leads, complaints and referrals to determine occurrence of criminal activities.
Independent Medical Exam Coordinator
Robert Dennis
Neptune, MD, NJ
01.2000 - 01.2004
- Performed task force investigation in relation to fraud, field work relating to liability, no-fault, insurance fraud
- Preparation of case summaries for hearings regarding insurance claims
- Plan, conduct, development of analytical studies of existing operations/routines of company to determine feasibility for data
- Interviewed witnesses and take proper statements to introduce as evidence as part of insurance fraud cases
- Collected, reviewed and recorded data for independent medical evaluation
- Contacted community, religious, civic organizations and other agencies for document reviews
- Participated in conferences related to insurance laws and legislations
- Act as witness and testify for state before grand juries, courts of law, administrative hearings or formal hearings and provide testimony under oath.
- Managed team of 6 employees, overseeing hiring, training, and professional growth of employees
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Proved successful working within tight deadlines and fast-paced atmosphere
- Conducted research, gathered information from multiple sources and presented results
- Participated in team-building activities to enhance working relationships
Account Investigator Manager
Exacte Medical Management
Elizabeth, NJ
01.1992 - 01.2004
- Performed and scheduled task force investigation for staff of 50 in relation to insurance fraud, field work.
- Assigned staff to appropriate phase of work and training program after reviewing educational records and employment histories
- Supervised work operations/functional programs and responsible for 25 employee evaluations and effectively recommending hiring, firing, promoting, demoting and disciplinary actions
- Collected, reviewed and recorded data for independent medical evaluation
- Contacted community, religious, civic organizations and other agencies for assistance in liability cases
- Prepared reports and legal documents such as subpoenas, affidavits regarding insurance
- Reviewed rules, laws, regulations and procedures of involved agencies.
- Conducted research, gathered information from multiple sources and presented results
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
Undergraduate -
Seton Hall University
South Orange, NJ05.1987
New Jersey Notary Commission -
State of New Jersey
2021
Skills
- Complaint resolution
- Staff training and development
- Strategic planning
- Business administration
- Negotiation
- Staffing and scheduling
- Excellent Communication
Languages
French-Creole
Native or Bilingual
Timeline
District Supervisor
New Jersey Department of Labor
01.2012 - Current
Senior Investigator
Consumer Affairs/Veterans Services
01.2004 - 01.2012
Independent Medical Exam Coordinator
Robert Dennis
01.2000 - 01.2004
Account Investigator Manager
Exacte Medical Management
01.1992 - 01.2004
Undergraduate -
Seton Hall University
New Jersey Notary Commission -
State of New Jersey