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Customer Service and Benefits Advocate with over 5 years of experience in remote, call center, and client-facing roles. Skilled in healthcare and insurance operations, benefits communication, and high-volume member outreach. Strong ability to resolve complex inquiries, maintain HIPAA and data privacy compliance, and deliver empathetic, solution-driven support. Consistently exceeds performance metrics while building lasting client relationships.


  This individual is a highly accomplished and experienced expert who has a remarkable talent for establishing and cultivating meaningful relationships with individuals from diverse backgrounds. Their ability to make sound, independent decisions and exercise good judgment has played a pivotal role in the continuous success and expansion of the company. They hold a strong commitment to applying their comprehensive training, monitoring, and motivational skills to drive employee engagement, improve performance, and foster a positive and efficient work environment.
  Moreover, this individual brings a wealth of knowledge and expertise as a Social Media Manager, with a demonstrated track record of implementing highly effective social media strategies across various platforms. They have exceptional time management and collaboration skills, which enable them to quickly adapt to new information and branding changes, consistently surpassing targets for engagement, acquisition, and retention.


Dynamic and empathetic Peer Support Specialist with a proven track record at CRS Behavioral Health, adept in Recovery Guidance and building meaningful relationships. Leveraged Behavioral Health Knowledge and active listening to facilitate a 30% increase in client engagement. Excelled in crisis management and motivational interviewing, ensuring clients' successful navigation through recovery paths. Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.

Compassionate and detail-oriented Patient Experience and Healthcare Support Professional with over 10 years of experience in eligibility determination, call center operations, and patient services. Skilled in appointment scheduling, insurance verification, billing support, and patient advocacy, with a proven ability to resolve inquiries with professionalism and empathy. Adept at collaborating with providers, billing teams, and clinical staff to ensure seamless patient care while maintaining compliance with HIPAA, and organizational standards.

MARIE MMBUCWA NAHAS

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Client Support & Social Media Assistant (Remote)

Caregiver - Special Needs

Customer Service Representative

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Client Support & Social Media Assistant (Remote)

Caregiver - Special Needs

Customer Service Representative

Customer Service Certification - undefined

undefined

High School Diploma - undefined

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