Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Montefusco

Plattsburgh,NY

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bossard
Stoughton, MA
06.2018 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Strengthened customer retention by offering discount options.
  • Answered customer inquiries via phone, email, and chat.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

GED -

Peru Jr Sr High
Peru, NY
06-2000

Some College (No Degree) - Computer and Information Systems

Clinton Community Collage
Plattsburgh, NY

Skills

  • Proficient in Resolving Complaints
  • Sales Knowledge
  • Multi-Line Phone Management
  • Document Management
  • Member Account Administration
  • Skilled in Processing Refunds
  • Engaged Listening Skills
  • Customer Communication
  • Shipping and receiving
  • Order fulfillment
  • Adaptive team player
  • Time management
  • Strong Organizational Skills

Timeline

Customer Service Representative

Bossard
06.2018 - Current

GED -

Peru Jr Sr High

Some College (No Degree) - Computer and Information Systems

Clinton Community Collage
Marie Montefusco