Florence Nelson

This is own business which is in beginning stages.

created website; HTTP//: floshealthcoaching.com

use marketing tools on Facebook, Instagram, Linked In, Twitter, and Email.

work with individuals and groups and counsel them on improving their primary and secondary nutrition.

have 6-month contracted coaching program to mentor and support clients with their lifestyle changes.

book keep and operate office using laptop and iPhone.

• Loaded and unloaded orders at customer's homes or locations.
• Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
• Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Worked productively with customers to meet order requirements and service expectations.
• Tracked substitutions and informed customers of changes.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Picked quality and accurate items for daily customer orders.
• Kept vehicle clean and neat to offer professional impression to every customer.
• Consulted with customers on food selections and custom order requests.

Create lesson using YouTube videos and life experience to teach virtual classes to developmentally disabled clients.

Work virtually through zoom, Duo, Face time, and texting to coach clients and work with them on their goals.

Write daily case notes on clients care and keep track of their progress on goals and objectives.

Teach 9 classes on zoom using creativity and YouTube videos, and organization

communicate with parents, caregivers, and group home staff regularly to plan for events and classes with the clients.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Assisted mobile app users with closing out rideshare.
• Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
• Assisted elderly and disabled passengers entering and exiting my car.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
• Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
• Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
• Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

worked in the community based behavior program with developmentally disabled adults. I had 1-3 clients with me for 7 hours a day. I would pick them up in my car and take them to their volunteer jobs, and scheduled activities and coach and care for them and help them with meeting their goals 9/13-6-2013.

From 6/2014 3/2018 I was a job coach with the Orange County Community based program as a driving coach with developmentally disabled adults.

I picked up my clients at their homes in my car and then drive them to to their paid jobs, volunteer jobs, parks, libraries, ,malls. fast food , and back home.

I was their coach and manager during the day and met their needs while assisting them with their goals.