Marie Otero
customer service consultant
Los Lunas,NM
Work Preference
Summary
Detail-oriented administrative professional and licensed New Mexico Notary Public with 10+ years of experience in customer service, office operations, documentation processing, and client relations. Skilled in managing high-volume workflows, maintaining accurate records, and supporting legal and business documentation needs. Trusted for precision, professionalism, and confidentiality in all administrative capacities.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Owner & Business Administrator
Nexus Digital Media LLC
01.2023 - Current
- Managed all business operations including contracts, invoicing, vendor agreements, and client onboarding documentation
- Maintained organized digital and physical filing systems for client records and business documents
- Drafted and executed service agreements and proposals with attention to legal accuracy
- Coordinated scheduling, project timelines, and communications across multiple client accounts
- Applied notary expertise to business documentation and supported clients with notarization needs
Customer Service Representative
Ferrellgas Inc
01.2018 - 01.2023
- Processed high volumes of account records, service orders, and billing documentation with accuracy
- Maintained detailed customer databases and ensured data integrity across all account transactions
- Coordinated with multiple departments to manage service records and resolve documentation discrepancies
- Handled sensitive customer account information with strict confidentiality
- Supported compliance with company policy and regulatory standards in documentation
Sales Support Specialist
Imperial Motors LLC
01.2015 - 01.2018
- Processed vehicle purchase agreements, financing documentation, and title transfer paperwork
- Maintained rigorous records of all sales transactions and ensured accuracy in all legal documents
- Coordinated with finance, sales, and management to streamline documentation workflows
- Provided direct customer support throughout the documentation-heavy purchase process
- Managed CRM data entry and ensured compliance with dealership administrative procedures
Education
Associate of Applied Science -
New Mexico State University
Las Cruces, NM06-2028
Skills
- Notary & Legal: Notarization of Legal Documents, Affidavits, Contracts, Acknowledgments, Real Estate Documents, Document Authentication, Confidentiality Compliance
- Administrative: Data Entry, Record Management, Filing Systems, Document Preparation, Microsoft Office Suite, Google Workspace, Scheduling, Calendar Management
- Office Operations: Process Coordination, Multi-Department Liaison, Vendor Relations, Correspondence Drafting, Report Preparation
- Customer & Client Relations: High-Volume Client Communication, Conflict Resolution, Confidentiality, Account Management
- Technical: CRM Systems, Digital Filing, Cloud Storage, Basic Accounting & Invoicing
- Small business operations
- Relationship building
- Verbal and written communication
Certification
- Licensed Notary Public — State of New Mexico (Active)
- Authorized to notarize legal documents, affidavits, contracts, acknowledgments, and oaths
- Experienced with real estate documents, power of attorney, and business agreements
- Committed to maintaining confidentiality and legal compliance in all notarizations
Timeline
Owner & Business Administrator
Nexus Digital Media LLC
01.2023 - Current
Customer Service Representative
Ferrellgas Inc
01.2018 - 01.2023
Sales Support Specialist
Imperial Motors LLC
01.2015 - 01.2018
Associate of Applied Science -
New Mexico State University