Marie Parks
Macy's
District Heights,MD
26
years of professional experience
Accomplished customer service professional with 15+ years of experience in hospitality and retail. Recognized for award-winning service and a polished, dependable presence, consistently ensuring guest satisfaction. Skilled in communication, problem-solving, and organizational efficiency, poised to deliver exceptional concierge experiences in luxury residential settings.
Work History
Markdown Lead
8 Years 3 Months- Assisted customers on sales floor to promote sales and credit, enhancing customer engagement and satisfaction
- Ensured accurate pricing and merchandise setup, reducing errors and improving shopping experience
- Prepared sales floor for seamless shift transitions through organized stocking and setup
Customer Service
5 Years 1 Month- Delivered warm greetings and processed monetary and credit card sales efficiently, ensuring positive guest experiences
- Maintained store presentation and safety by cleaning and organizing environment
- Enhanced product visibility and sales through strategic display setups
Ticket Booth Agent
3 Years 2 Months- Provided attentive customer service ensuring guests had enjoyable experiences during boarding
- Processed tickets accurately for proper cruise line boarding, maintaining efficiency
- Organized guest boarding and departure, streamlining embarkation processes
- Followed safety protocols to ensure guest security throughout boarding
Front Line Cashier
1 Year 3 Months- Greeted customers warmly and promoted sales, enhancing customer satisfaction and loyalty
- Accurately processed credit and monetary transactions, ensuring financial integrity
- Closed out cash drawer with precision, minimizing discrepancies
- Supported team operations through cleaning and equipment setup
In Room Dining Cashier/Barista
17 Years 1 Month- Delivered prompt and courteous service addressing all guest inquiries to enhance satisfaction
- Promoted In Room Dining products, increasing order volume and guest engagement
- Ensured quality assurance on food orders, maintaining accuracy and presentation standards
- Received corporate award for outstanding service, recognizing exceptional performance
- Followed up with guests to resolve issues and build loyalty
Breakfast Attendant
6 Years 2 Months- Greeted customers and maintained a clean, hygienic breakfast service environment
- Prepared food and set up display counters to ensure efficient service
- Maintained coffee station and upheld food safety standards
- Supported compliance with health regulations through sanitation procedures
Education
High school diploma
Skills
Customer service
Communication skills
Cash register
Payment card processing
Cash handling
Counting cash
Point-of-sale (POS) systems
Customer inquiry handling
Team collaboration
Organizational skills
Phone communication
Timeline
Customer Service
Wawa
04.2021 - 05.2026Read More
Markdown Lead
Macy's
07.2018 - CurrentRead More
Ticket Booth Agent
Entertainment Cruises
03.2018 - 05.2021Read More
Front Line Cashier
Chick Fila
02.2017 - 05.2018Read More
Breakfast Attendant
Holiday Inn Express
05.2006 - 07.2012Read More
In Room Dining Cashier/Barista
Renaissance Marriott
11.2000 - 12.2017Read More
High school diploma
Read More