Versatile and detail-oriented Administrative Professional and Commissioned Notary Public with a proven track record of managing office operations, supervising staff, and delivering exceptional customer service. Skilled in financial transactions, document verification, and team training across diverse fast-paced industries.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Office Administrator / Notary Public
Threshold Tattoo
St. Louis, MO
01.2021 - Current
Served as a Commissioned Notary Public, validated secure and lawful document verification. Coordinated daily scheduling and client appointments to enhance front-desk administrative workflows. Processed financial transactions, including credit/debit transactions and cash handling, ensuring accurate daily till balancing. Maintained facility cleanliness and organizational standards through effective daily housekeeping management.
Coordinated scheduling and appointments for clients.
Assisted in maintaining accurate inventory of supplies and equipment.
Office Administrator / Lead Trainer
Our Urgent Care
St. Louis, MO
01.2018 - 01.2021
Streamlined patient intake operations and ensured accurate verification of medical insurance policies to enhance service delivery. Secured upfront copays and balanced daily payment collections under strict compliance guidelines. Trained administrative staff on clinic software and patient-care protocols, improving integration and support for new team members. Managed facility upkeep and housekeeping routines, maintaining a sanitary medical environment to support patient health and safety.
Managed patient scheduling and appointment confirmations efficiently.
Front Desk Supervisor / Trainer
Holiday Inn St. Louis Airport
St. Louis, MO
01.2016 - 01.2018
Supervised front desk operations, including room reservations and guest check-in/check-out, ensuring efficient service delivery. Resolved escalated guest complaints quickly, contributing to high property satisfaction ratings. Trained front desk agents on payment processing systems, customer service standards, and safety protocols to enhance service quality. Processed secure payments, and achieved accurate nightly till balancing.
Managed front desk operations and ensured smooth guest check-in procedures.
Trained and supervised front desk staff on customer service practices.
Office Administrator / Assembly Trainer
T.J.'s Pizza and Fundraising
St. Louis, MO
01.1999 - 01.2016
Supervised and trained assembly line staff on quality control standards and production safety, enhancing compliance and maintaining a safe working environment.
Managed daily office operations and ensured smooth workflow.
Coordinated communication between staff and customers for efficient service.
Maintained inventory of office supplies for ongoing needs.
Skills
Office Administration Notary Public & Document Verification Staff Training & Supervision Cash Handling & Till Balancing Customer Relations & Dispute Resolution Appointment Scheduling & Logistics Patient Intake & Insurance Verification
EOB Payment Analyst/Patient Accounting - Reimbursement/Appeals at Desert Valley Hospital / Medical GroupEOB Payment Analyst/Patient Accounting - Reimbursement/Appeals at Desert Valley Hospital / Medical Group