Marie Scarborough
Tunkhannock,PA
Summary
Dynamic professional with a proven track record at several current jobs, adept in customer interaction and satisfaction, conflict resolution, and inventory replenishment. Focused initiatives that significantly enhance customer interactions and team efficiency. Excels in workforce management and upholding health standards, demonstrating a commitment to excellence and innovation in every role including student.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Barista
Unwind Cafe and Market
Tunkhannock, PA
03.2023 - Current
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Ordered supplies, equipment and ingredients as needed.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Provided coaching and feedback to staff members regarding performance expectations.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
Store Team Member
Tractor Supply Company
Tunkhannock, PA
06.2022 - Current
- Greeted customers and provided excellent customer service.
- Operated cash register to process sales transactions.
- Provided product knowledge to customers and answered inquiries.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Handled customer complaints professionally and efficiently.
- Assisted with unloading deliveries from trucks and organizing them in the back room.
- Assisted customers with carry-out orders from the store.
Babysitter
Families With Children
Tunkhannock, PA
05.2019 - Current
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
Lead Sales Associate
Dollar General
Noxen, PA
05.2021 - 06.2022
- Supervised a team of sales associates on daily tasks and operations.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Performed cashier duties when needed during peak times or shortages in personnel.
Cashier
Dandy Mini Mart
Wyalusing, PA
01.2020 - 06.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Nursing
Misericordia University
Dallas, PA05-2026
High School Diploma -
Wyalusing Valley Junior Senior High School
Wyalusing, PA05-2021
Skills
- Health Standards Adherence
- Inventory Replenishment
- Workforce Management
- Conflict Resolution
Certification
CPR Certified, Mandated Reporter, FBI Fingerprinting, Child Abuse and other clearances available upon request.
References
References available upon request.
Timeline
Lead Barista
Unwind Cafe and Market
03.2023 - Current
Store Team Member
Tractor Supply Company
06.2022 - Current
Lead Sales Associate
Dollar General
05.2021 - 06.2022
Cashier
Dandy Mini Mart
01.2020 - 06.2021
Babysitter
Families With Children
05.2019 - Current
CPR Certified, Mandated Reporter, FBI Fingerprinting, Child Abuse and other clearances available upon request.
Bachelor of Science - Nursing
Misericordia University
High School Diploma -
Wyalusing Valley Junior Senior High School
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