Marie Solange Louis
Brooklyn
Summary
Known for exceptional customer service, effective team leadership, and consistent achievement of sales goals.
Utilizes strategic planning to enhance overall performance and customer satisfaction. Professional leader with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Northfield Bank
11.2021 - 03.2026
- Assist customers with account management and all other banking-related inquiries.
- Partner with Assistant Manager to ensure efficient daily branch operations.
- Train Universal Bankers to strengthen sales performance and customer service skills.
- Monitor and manage Branch cash flow; prepare daily and weekly operational reports.
- Review newly opened accounts and oversee daily account maintenance for accuracy and compliance.
- Maintain strong customer relationships and resolve issues promptly.
- Collaborate with the Assistant Manager to complete the monthly internal audit.
Private Banker
Sterling National Bank
01.2018 - 01.2020
- Ranked among the top Bankers in sales performance across the institution.
- Sold loans, personal and business products, Fixed Annuities, and life insurance.
- Served as financial advisor to high-net-worth clients, delivering tailored financial solutions.
- Opened accounts, resolved issues, and ensured a seamless client experience.
- Utilized different tools, including profiling and various technologies to uncover needs.
- Worked closely with management to ensure branch and consumer banking goals.
- Acted as Officer in charge by reviewing and overriding teller transactions, closing and opening the Institution as needed.
Senior Personal Banker
Astoria Bank/Sterling National Bank
01.2010 - 01.2018
- Built and maintained strong customer relationships through proactive engagement.
- Resolved customer issues efficiently while identifying opportunities to deepen relationships.
- Strengthened communication and collaboration between employees and Management.
- Utilized proactive approaches in community involvement, networked, and customer relationships management to maintain, expand, and acquire client base.
- Conducted inbound and outbound calls to drive sales and strengthen customer connections.
- Advised customers on Fixed Annuities and Life insurance to support long-term financial planning.
Education
Medgar Evers College and Brooklyn College
Skills
- Team management
- Currency transaction management
- Customer service
- Relationship building
Certification
- Currently hold Life, Accident, and Health (LAH) License.
- Extensive training in banking procedures, regulatory compliance, and risk management.
Other Languages
Fluent in Creole and French.
Timeline
Branch Supervisor
Northfield Bank
11.2021 - 03.2026
Private Banker
Sterling National Bank
01.2018 - 01.2020
Senior Personal Banker
Astoria Bank/Sterling National Bank
01.2010 - 01.2018
Medgar Evers College and Brooklyn College
AWARDS
Traveling Trophy Winner (3x), President's Club Award (7x), Northfield Bank Award (3x: Fraud detector, sales, & All Star.)