Marie Spicer
Beaumont
Summary
Proven leader and dependable professional with extensive experience in managing operations and enhancing customer satisfaction at Grand Traverse Resort and Spa. Excelled in problem-solving and maintaining high-quality service delivery, fostering positive work environments, and improving financial accuracy. Skilled in customer service and fluid checks, consistently achieving goals with precision and responsibility.
Overview
14
14
years of professional experience
Work History
Lube Technician
Take5 Oil Change
03.2025 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Assistant Manager
Casa Ole Mexican Restaurant
02.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Bufflo Wild Wings
08.2020 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Grand Traverse Resort and Spa
01.2011 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Traverse City West
Traverse City, MISkills
- Customer service
- Dependable and responsible
- Problem-solving
- Fluid checks
Timeline
Lube Technician
Take5 Oil Change
03.2025 - Current
Assistant Manager
Casa Ole Mexican Restaurant
02.2024 - 01.2025
Assistant Manager
Bufflo Wild Wings
08.2020 - 01.2024
Manager
Grand Traverse Resort and Spa
01.2011 - 10.2018
Traverse City West
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