Marie Summa
Monticello,NY
Summary
Skilled in disability awareness and adept at multitasking, I enhanced client engagement at New Hope Community Inc. by implementing adaptive communication devices and streamlining care documentation. My strong ethics and patient care proficiency fostered a nurturing atmosphere, significantly improving client quality of life. I have a strong passion for care, compassion, and professional empathy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
New Hope Community Inc.
02.2020 - Current
- Conducted basic first aid and emergency response procedures to address urgent health situations.
- Implemented adaptive communication devices to enhance patient interaction and engagement.
- Monitored and recorded vital signs to track client health and report changes to healthcare professionals.
- Provided emotional support and companionship to foster a positive and nurturing atmosphere.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Developed and followed individualized care plans tailored to each client's unique needs and preferences.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
Deli Clerk
Neversink General Store
08.2017 - 01.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Sales Associate for Paint, Garden, and Appliance
Home Depot
03.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Selling and providing product information and application for various paint and chemical products.
- Sales of appliances directly and for delivery.
- Daily upkeep and maintenance of paint related equipment.
- Assistance in monthly women's workshops.
- Operation of lift trucks for product storage and retrieval.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Morning Baker
Stop & Shop
10.2015 - 01.2016
- Optimized dough proofing methods for consistent rise and texture across all breads produced daily.
- Boosted sales by developing innovative recipes and introducing new bakery items to the menu.
- Contributed to positive workplace culture by fostering strong relationships with coworkers and openly sharing knowledge or expertise on various aspects of baking.
- Facilitated smooth supply chain operations by building strong relationships with vendors, ensuring timely delivery of high-quality ingredients and supplies at competitive prices.
- Assisted in inventory management for accurate ordering of ingredients and supplies, minimizing stock shortages during peak times.
- Managed baking schedules to accommodate fluctuating demand while maintaining freshness and minimizing waste.
- Provided exceptional customer service by addressing inquiries about ingredients, dietary restrictions, and product recommendations.
Overnight Baker
Food City
08.2013 - 08.2015
- Provided exceptional customer service when needed, addressing concerns promptly and professionally.
- Increased overall efficiency with precise measurement and mixing of ingredients for consistent product quality.
- Assisted in the creation of eye-catching displays that showcased bakery offerings, enticing customers with visually appealing arrangements.
- Improved overall product presentation by applying meticulous attention to detail when shaping dough, glazing pastries, or icing baked goods.
- Enhanced customer satisfaction by consistently producing high-quality baked goods in a timely manner.
- Maximized freshness of products by accurately rotating stock according to expiration dates or seasonal demand fluctuations.
- Reduced waste by closely monitoring inventory levels and adjusting baking schedules accordingly.
- Demonstrated proficiency in operating various types of bakery equipment, ensuring proper functionality and minimal downtime.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and standards.
Deli Clerk
Food City
01.2012 - 08.2013
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
One on One Aid, Daycare Worker
Best Friends Services
10.2008 - 10.2011
- One on One Aid for children age 3-5 with developmental disabilities.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
Education
High School Diploma -
Fallsburg Jr/Sr Highschool
Fallsburg06-2005
Skills
- Disability awareness
- Patient care
- Nutrition monitoring
- Self-advocacy support
- Adaptive equipment use
- First aid and CPR
- Medication management
- Strong ethics
- Multitasking and organization
- Medication administration
- Heavy lifting
- Medical records management
Certification
- Past Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Direct Support Professional Caregiver
New Hope Community Inc.
02.2020 - Current
Deli Clerk
Neversink General Store
08.2017 - 01.2020
Sales Associate for Paint, Garden, and Appliance
Home Depot
03.2016 - 08.2017
Morning Baker
Stop & Shop
10.2015 - 01.2016
Overnight Baker
Food City
08.2013 - 08.2015
Deli Clerk
Food City
01.2012 - 08.2013
One on One Aid, Daycare Worker
Best Friends Services
10.2008 - 10.2011
- Past Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
High School Diploma -
Fallsburg Jr/Sr Highschool
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