MARIE-THERESE NEYLAND
Golden,CO
Summary
A presentable, well-traveled individual with a passion for Communications and Public Relations. I am a Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Overview
22
22
years of professional experience
Work History
Customer Experience Coordinator
TJX Companies
Denver, CO
09.2023 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Covers the sales floor zone and ensures that assigned areas are up to visual standards.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Cross-trained and provided backup support for organizational leadership.
Hairstylist Manager
Annastasia Salon
Denver, CO
04.2012 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
Clarins Skincare Specialist
Dillard's
12.2009 - Current
- Provide a variety of cosmetic sales and related activities in order to ensure customer satisfaction and meet sales targets
- Excellent customer service and selling skills
- Share product knowledge; promote new or related products, achieve sales targets, and increase market share.
Lancôme Counter Manager/Retail Sales Associate
Dillard's
Salt Lake City, UT
03.2007 - 12.2009
- Maximize retail sales by developing and maintaining the Customer Registry Program
- Orchestrating promotional activities and events
- Training and motivating beauty advisors/makeup artists
- Maintaining and managing effective stock control
- Produce sales for Lancôme by understanding and meeting customer needs
- Perform sales-related functions that maintain the Lancôme image and ensure the successful operation of the Lancôme counter
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
- Professionally answered telephones and responded to customer inquiries.
Communications & Publications Coordinator
Elim
United Kingdom
01.2004 - 01.2007
- Designing and wording of newsletter, leaflets, pamphlets and posters
- Creating teaching material in electronic format
International Office Administer
West Herts College
07.2002 - 10.2003
- To provide a comprehensive administrative and secretarial support service for the Head of Fundraising in order to enable them to maximize effectiveness
- Dealing with day-to-day international student enquiries; organizing social events; liaising with overseas agents; preparing and design PR material such as posters, flyers and magazines
PR Trainee
86
03.2003 - 04.2003
- Market research of a project called 'Mouse Aid'
- Internet based product to raise money for charity
- Setting up and maintenance of databases
Education
MBA - Organizational Leadership
Regis University
Denver, CO08.2024
MBA - Business Administration And Management
Stevens-Henager College
Salt Lake City, UT06.2009
Bachelor of Arts -
West Herts College
United Kingdom 06.2006
Higher National Diploma in Business and Public Relations - Business & Public Relations
West Herts College
United Kingdom 06.2003
Skills
- Promotional planning
- Employee Scheduling
- Store operations
- Store maintenance
- Customer Service Management
- Customer Service
- Task Delegation
- Resource Management
- Staff Training
- Sales proficiency
- Promotional Campaigns
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Experience Coordinator
TJX Companies
09.2023 - Current
Hairstylist Manager
Annastasia Salon
04.2012 - 09.2023
Clarins Skincare Specialist
Dillard's
12.2009 - Current
Lancôme Counter Manager/Retail Sales Associate
Dillard's
03.2007 - 12.2009
Communications & Publications Coordinator
Elim
01.2004 - 01.2007
PR Trainee
86
03.2003 - 04.2003
International Office Administer
West Herts College
07.2002 - 10.2003
MBA - Organizational Leadership
Regis University
MBA - Business Administration And Management
Stevens-Henager College
Bachelor of Arts -
West Herts College
Higher National Diploma in Business and Public Relations - Business & Public Relations
West Herts College
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