Marie Ulysse
Brooklyn,NY
Summary
Dedicated Licensed Practical Nurse specializing in patient-centered care and clinical judgment. Collaborates with interdisciplinary teams to deliver evidence-based care while addressing patients' physical, emotional, and clinical needs. Focused on enhancing patient safety and comfort through quality care initiatives.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Office Supervisor
NEW YORK HEALTH
New York, USA
10.2021 - 03.2025
- Managed staff schedules and delegated tasks to optimize team productivity.
- Coached employees on problem-solving techniques to improve service delivery.
- Trained new employees on office procedures and company policies effectively.
- Optimized physician schedules to enhance appointment efficiency
- Addressed customer inquiries and resolved complaints promptly.
- Monitored workplace safety regulations to maintain a compliant environment.
Administrative Assistant
NEW YORK HEALTH
New York, USA
12.2020 - 10.2021
- Managed scheduling for appointments and meetings across various departments.
- Organized patient records and maintained confidentiality following HIPAA guidelines.
- Coordinated communication between healthcare providers and patients effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Patient Ambassador
TOTAL UROLOGY CARE
New York, USA
03.2016 - 11.2020
- Built trusting relationships with patients and families to foster open communication and gather feedback on care received.
- Facilitated communication between patients and families to ensure their needs were understood.
- Communicated patient and family concerns to staff and management to resolve issues promptly.
- Supports patients in difficult situations and assists in diffusing situations as quickly as possible.
- Directs the resolution of patient complaints, utilizing available resources and tools.
- Assessed patient feedback and identified trends to recommend service improvement initiatives.
- Promoted patient rights and served as a patient advocate, enhancing awareness among staff, patients, and relatives.
- Assists the Patient/Family Relations Department with Implementation and staff training of patient satisfaction programs which reflect TUC mission and values in collaboration with staff, patient and families.
Education
Licensed Practical Nurse -
JERSEY COLLEGE
Teterboro, NJ06-2025
Bachelor of Business Administration - Health Service Management
BERKELEY COLLEGE
New York, NY12-2016
Associate's degree - liberal arts
MANHATTAN COMMUNITY COLLEGE
New York, NY06-2013
Skills
- Healthcare administration
- Patient communication
- Medication administration
- Vital signs
- Patient care
- Health management
- Staff training
- Customer service
- Empathetic and compassionate
Languages
Spanish
Professional
French
Professional
Timeline
Office Supervisor
NEW YORK HEALTH
10.2021 - 03.2025
Administrative Assistant
NEW YORK HEALTH
12.2020 - 10.2021
Patient Ambassador
TOTAL UROLOGY CARE
03.2016 - 11.2020
Licensed Practical Nurse -
JERSEY COLLEGE
Bachelor of Business Administration - Health Service Management
BERKELEY COLLEGE
Associate's degree - liberal arts
MANHATTAN COMMUNITY COLLEGE