Marie Williams-Wilkins
Philadelphia,PA
Summary
Emerging clinical mental health counselor with strong foundational skills in crisis intervention, rapport building, cultural responsiveness, and ethical client care. Brings experience supporting diverse populations in medical, rehabilitation, and high‑stress environments. Currently completing an MS in Clinical Mental Health Counseling with a 3.94 GPA, seeking a practicum/internship placement to develop clinical competencies, apply evidence‑based interventions, and provide compassionate, professional support to clients.
Overview
28
28
years of professional experience
Work History
Physical Therapy Receptionist
Nelson Medical Group Rehabilitation Center
Philadelphia, USA
02.2019 - 11.2020
- Managed scheduling, documentation, and communication with clients and providers.
- Guided patients through physical recovery and emotional challenges to foster resilience.
- Provided compassionate support to individuals facing frustration, pain, or anxiety, ensuring a positive experience.
- Demonstrated strong organizational skills in a fast-paced clinical environment.
Manager
Wong Corporation
Philadelphia, USA
03.2007 - 10.2018
- Demonstrated strong interpersonal communication, leadership, and crisis management.
- Managed high-stress environments by maintaining composure and facilitating effective communication, ensuring calm, clear decision-making.
- Resolved conflicts and de-escalated emotionally charged situations, fostering a more positive environment.
- Maintained professional boundaries with diverse patrons in a customer service setting, promoting mutual respect and understanding.
Certified Nursing Assistant
Northeastern Hospital
Philadelphia, USA
01.1998 - 01.2003
- Delivered compassionate care to patients with medical, emotional, and cognitive challenges, enhancing their comfort and well-being.
- Managed crises and provided support to individuals in distress, helping to stabilize their emotional state.
- Communicated effectively with patients, families, and interdisciplinary teams.
- Upheld professional boundaries while providing empathetic support, fostering trust and safety in patient relationships.
- Documented patient observations and ensured safety and well-being.
Certified Nursing Assistant
ACTS Retirement Communities
Philadelphia, USA
01.1993 - 01.1998
- Partnered with nursing staff to maintain high-quality care standards and ensure accurate documentation.
- Supported individuals facing cognitive decline, grief, and medical stressors to enhance their well-being.
- Facilitated daily living activities, provided emotional support, and monitored safety for residents.
Education
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Phoenix, AZ (Online Program)04-2028
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ (Online Program)12-2023
Certificate - Medical Billing & Coding
University of Phoenix
Phoenix, AZ (Online Program)01-2020
Graduate Coursework - MHA/MBA Program
University of Phoenix
Phoenix, AZ (Online Program)High School Diploma -
West Philadelphia High School for Girls
Philadelphia, PASkills
- Clinical Skills
- Crisis Intervention
- Mental Health Assessment
- Needs Assessment
- Therapeutic Interventions
- Rapport Building
- Professionalism
- Patient Safety
- Organizational Skills
- Administrative & Technical Skills
- Computer Literacy
- Detail Oriented
- Analytical & Cognitive Skills
- Critical Thinking
- Self-Evaluation
- Change Management
- Confidentiality
- Ethical Responsibility
- Professional & Ethical Competencies
- Advocacy
- Cultural Responsiveness
- Cultural Diversity
- Non‑Verbal Communication
- Evidence‑Based Practice
- HIPAA Compliance
- Written Communication
- Training and Development
- Case Conceptualization
- Psychological Evaluations
- Biopsychosocial Assessments
- Diagnostic Tests
- Training and Development
Affiliations
American Counseling Association (ACA)
Administrative And Technical Skills
- Computer Literacy
- Organizational Skills
- Diagnostic Tests
- Written Communication
- Training and Development
Relevant Professional Experience
- Certified Nursing Assistant, Northeastern Hospital, Philadelphia, PA, 01/98–12/03, Provided compassionate care to patients experiencing medical, emotional, and cognitive challenges., Responded to crises and supported individuals during distressing situations., Communicated effectively with patients, families, and interdisciplinary teams., Maintained professional boundaries while offering empathetic support., Documented patient observations and ensured safety and well‑being.
- Certified Nursing Assistant, ACTS Retirement Communities, Philadelphia, PA, 01/93–12/98, Supported residents with daily living needs, emotional support, and safety monitoring., Assisted individuals experiencing cognitive decline, grief, and medical stressors., Collaborated with nursing staff to ensure high‑quality care and documentation accuracy.
- Physical Therapy Receptionist, Nelson Medical Group Rehabilitation Center, Philadelphia, PA, 02/19–11/20, Supported patients navigating physical recovery and emotional stress., Managed scheduling, documentation, and communication with clients and providers., Assisted individuals experiencing frustration, pain, or anxiety with patience and professionalism., Demonstrated strong organizational skills in a fast‑paced clinical environment.
- Manager, Wong Corporation, Philadelphia, PA, 03/07–10/18, Managed high‑stress environments with calm, clear decision‑making., Resolved conflicts and de‑escalated emotionally charged situations., Maintained professional boundaries with diverse patrons., Demonstrated strong interpersonal communication, leadership, and crisis management.
Practicum Internship Goals
- Strengthen clinical interviewing and rapport‑building skills
- Apply CBT and other evidence‑based interventions under supervision
- Develop confidence in case conceptualization and treatment planning
- Provide ethical, culturally responsive care to diverse clients
Analytical And Cognitive Skills
- Critical Thinking
- Change Management
- Self‑Evaluation
- Detail Oriented
Professional And Ethical Competencies
- Accountability
- Confidentiality
- Ethical Responsibility
- Evidence‑Based Practice
- HIPAA Compliance
- Professionalism
- Patient Safety
Timeline
Physical Therapy Receptionist
Nelson Medical Group Rehabilitation Center
02.2019 - 11.2020
Manager
Wong Corporation
03.2007 - 10.2018
Certified Nursing Assistant
Northeastern Hospital
01.1998 - 01.2003
Certified Nursing Assistant
ACTS Retirement Communities
01.1993 - 01.1998
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Certificate - Medical Billing & Coding
University of Phoenix
Graduate Coursework - MHA/MBA Program
University of Phoenix
High School Diploma -
West Philadelphia High School for Girls