Marie Ange Kouacou
Detailed and safety oriented flight attendant with 7+ years of experience as an administrative assistant in the aviation industry. Skilled and certified flight attendant with 4+ years of experience ensuring passengers safety and comfort on both domestic and international flights. Seeking a challenging role where I can leverage my skills and experience to contribute to a high-performing team.
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Work History
Flight Attendant
4 Years 2 Months- Keep passengers safe by ensuring that everyone follows security and safety regulations.
- Conduct preflight inspections of emergency equipment.
- Assist passengers during medical emergency by providing first aid emergency.
- Participate in preflight briefings with pilots to discuss cabin conditions and flight details.
- Sold and served beverages and meals to passengers during flights. beverages and meals, if available.
- Made 3-6 announcements per flight to inform passengers of flight status, weather updates, and safety information.
Assistant Supervisor
2 Years 10 Months- Created efficient work schedules for 45 employees to maintain deadlines and fully staff shifts.
- Developed and maintained a filing system to keep track of employees' attendance and performance.
- Recommended policy and procedure changes that enhanced team efficiency and productivity.
- Managed payroll, inventory control, and overflow records to ensure accurate documentation.
- Developed and maintained a filing system to keep track of employees attendance and performance.
- Created various documents in Word, Excel and PowerPoint.
Shift Leader Airport Ambassador
1 Year- Trained new employees and delegated daily tasks to enhance team efficiency.
- Enforced the companies' policies and regulations with employees.
- Evaluated employee skills and provided hands-on training and mentoring to improve overall team performance.
- Maintained clean and well-organized production areas to avoid violations.
- Attended mandated meetings with internals and externals companies such as: Airlines, Transportation Security Agency, Custom Border Police, MWAA administration, MWAA operations.
- Supported and organized special activities such as opening newly constructed building, airport exhibition, luncheons and special tours.
Airport Ambassador
3 Years 1 Month- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and a can-do attitude.
- Managed daily operations for over 5000 passenger departures and arrivals, ensuring smooth transitions and minimizing delays.
- Facilitated team meetings to enhance communication and collaboration among members.
- Adhered and enforced the airport security procedure.
- Operated computers and special equipment such as Automated Passport Control, Mobile Passport Control.
Education
Associate of Science - Accounting
High School Diploma
- Honor Roll (2011 - 2013)
- (3.6) GPA
- Honoree of ( Honor society)
Skills
Certification
- CPR Certified [Frontier airlines] - [2022-2025]