Marie Ange Oge

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Enhanced office productivity by handling high volume of callers per day.
• Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
• Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
• Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
• Streamlined appointment scheduling for increased efficiency and reduced patient wait times.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Conducted training sessions for new hires, ensuring consistent level of service across team.

• Relevant Coursework: [Subject] & [Subject] certificate received

Studying to become a. cer registered nurse.