Julia V. Golkin
Chatham
Summary
Dedicated and results-oriented Oncology Practice Manager with progressive experience in healthcare management. Proven ability to optimize operational efficiency, ensure regulatory compliance, and deliver exceptional patient-centered care. Expertise in staff leadership, financial management, and strategic planning.
Overview
6
6
years of professional experience
Work History
Office Manager II
Penn Medicine Princeton Health
09.2022 - Current
- Collaborated on the design of a state-of-the-art cancer center, contributing to the planning of exam rooms, treatment areas, and offices to enhance operational efficiency and patient care
- Earned the 2023 Patient Advocacy Award for exceptional dedication to patient satisfaction and experience
- Directed clinical operations, including patient scheduling, treatment planning, care coordination, resource allocation, and regulatory compliance
- Designed and implemented patient education initiatives to improve understanding of treatment plans, medications, and support services
- Responded promptly and compassionately to patient inquiries and concerns, ensuring high levels of satisfaction
- Developed and enforced office policies and procedures to uphold compliance with healthcare regulations
- Monitored workflows to identify and execute process improvements, boosting efficiency and patient satisfaction
Patient Services Coordinator
Chester County Hospital - Penn Medicine
06.2021 - 09.2022
- Managed front desk operations for Radiation Oncology, ensuring smooth patient intake, scheduling, and care coordination across the Abramson Cancer Center and satellite locations
- Partnered with managers and providers to establish efficient workflows and uphold policies supporting daily operations
- Represented front desk administration in daily huddles and monthly staff meetings with senior leadership, contributing to workflow consistency and operational improvements
Administrative Assistant/Interim Executive Assistant
The Hospital of the University of Pennsylvania
02.2019 - 06.2021
- Coordinated scheduling for consults, follow-ups, and diagnostic imaging (PET/CT scans), ensuring timely care delivery
- Acted as the primary liaison between administrative and clinical teams, enhancing communication and care delivery
- Implemented strategies to improve patient satisfaction, focusing on scheduling and care experience enhancements
- Organized meetings, conferences, and presentations for senior leadership in the Department of Radiation Oncology
Education
Master of Science - Health Services Administration, Organizational and Leadership Development
Saint Joseph’s University
Bachelor of Science - Health Services Administration
Drexel University
Skills
- EPIC
- Qgenda
- Lean Six Sigma
- Project Management
- Patient Advocacy
- Operational Efficiency
- Staff Leadership
- Strategic Planning
- Scheduling
- Expense Reporting
- Budgeting
- Variance reports
- Workflow Optimization
Timeline
Office Manager II
Penn Medicine Princeton Health
09.2022 - Current
Patient Services Coordinator
Chester County Hospital - Penn Medicine
06.2021 - 09.2022
Administrative Assistant/Interim Executive Assistant
The Hospital of the University of Pennsylvania
02.2019 - 06.2021
Master of Science - Health Services Administration, Organizational and Leadership Development
Saint Joseph’s University
Bachelor of Science - Health Services Administration
Drexel University
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