Marie D Joseph
Lauderdale Lakes,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Choice Home Warranty
10.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Representative
Teleperformance
02.2021 - 09.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed timely and effective replacement of damaged or missing products.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Education
GED -
Essential Education
895 Nw Grant Ave Corvallis Oregon 11.2023
Skills
- Sales Expertise
- Active Listening
- Credit Card Payment Processing
- Call Center Operations
- Data Evaluation
- Microsoft Windows
Languages
French
Full Professional
English
Full Professional
Additional Information
Volunteer at Broward County Hospice. It was a pleasure keeping my clients happy in there time of difficulty and last days on earth.
Timeline
Customer Service Representative
Choice Home Warranty
10.2022 - 10.2023
Call Center Representative
Teleperformance
02.2021 - 09.2022
GED -
Essential Education