MARIE J. PIERRE-LOUIS
Lauderdale Lakes,FL
Summary
Experienced and proactive Training Specialist with 20-year record of success in patient services and phlebotomy instruction. Proactive trainer with extensive experience in developing and implementing training programs, coaching employees, and enhancing team efficiency. Skilled in virtual and in-person facilitation, and compliance training. Known for fostering professional growth and improving patient care through effective leadership and support.
Overview
34
34
years of professional experience
Work History
Training Specialist
Quest Diagnostics, Patient Services
10200 Commerce Parkway, Miramar, FL 33025
01.2006 - Current
- Developed and/or implemented training handbooks and reference materials for new hires in the Southeast Region of Florida.
- Trained and mentored new personnel hired to fulfill various roles.
- Documented participation and evaluated learning for each participant.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Collaborated with department supervisors and the training team to identify skill gaps and develop targeted training interventions.
- Worked with subject matter experts to create relevant content that addressed the specific needs of the region's workforce.
- Training and compliance of strict company guidelines and protocols related to patient services
Patient Services Representative Lead
Quest Diagnostics, Patient Services
Pembroke Pines, FL
11.2003 - 01.2006
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
- Reduced patient wait times with effective appointment scheduling and time management skills.
- Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
- Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
- Reviewed and processed requisitions for laboratory tests.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Streamlined check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Acting Office Manager during Manager planned and unplanned absences
Medical Assistant Supervisor
Theodore R Struhl, M.D. F.A.C.S, F.I.C.S
Miami, FL
05.1990 - 10.2003
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Collaborated with insurance companies to expedite patient claims processing, improving patient experience with billing.
Education
Bachelor of Science - Business Management
UNIVERSITY OF BELFORD
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.1986
Skills
- Training Program Design
- Training Program Implementation
- Learning Management Systems
- Coaching and Mentoring
- Training facilitation
- Clear Communication
- Group Discussion Facilitation
- Program Monitoring and Tracking
- Client Retention
- Compliance Training
- Corporate Training Programs
- Group Instruction
Languages
English
Full Professional
Spanish
Full Professional
Creole
Native or Bilingual
French
Full Professional
Timeline
Training Specialist
Quest Diagnostics, Patient Services
01.2006 - Current
Patient Services Representative Lead
Quest Diagnostics, Patient Services
11.2003 - 01.2006
Medical Assistant Supervisor
Theodore R Struhl, M.D. F.A.C.S, F.I.C.S
05.1990 - 10.2003
Bachelor of Science - Business Management
UNIVERSITY OF BELFORD
High School Diploma -
Miami Jackson Senior High School