Marie Jhoe Teodoro
Houston
Summary
Proven ability to excel in fast-paced environments while adapting to sudden changes. Recognized for maintaining high standards of work quality and efficiency under pressure. Consistently delivers results that exceed expectations.
Overview
6
6
years of professional experience
Work History
BDC Agent
Autoshop Answers
Houston
07.2024 - 09.2025
- Make an average of 2,500–3,100 calls per month for 8 automotive shops, handling next-day follow-up satisfaction calls, revenue-generating follow-ups, and warranty calls.
- Schedule an average of 60 appointments per week, ensuring high customer retention and satisfaction.
- Maintained accurate records of all customer interactions in the company's CRM system, ensuring seamless communication and data tracking.
- Provided strategic suggestions to improve CRM efficiency, enhancing team workflows and customer follow-up processes.
- Created a comprehensive training manual and phone script covering all call types, common objections, and rebuttals—recognized by leadership.
- Assisted in training new team members, contributing to the company’s growth and efficiency.
- Resolved customer complaints professionally, ensuring high satisfaction and loyalty.
- Attended weekly meetings to stay updated on automotive trends and improve customer service strategies.
Receptionist
Cavender Buick GMC
San Antonio
01.2024 - 05.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel using a multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed the company database and ensured the accuracy of contact information.
Shift Supervisor
Artea Bubble Tea + Eats
San Antonio
04.2022 - 04.2024
- Promoted to Shift Supervisor within 3 months due to strong performance and leadership.
- Assisted in creating a training manual to improve employee performance, ensuring new hires mastered boba drink preparation efficiently.
- Fastest barista on the team, consistently preparing drinks in 1 min or less while maintaining accuracy and quality.
- Conducted performance evaluations for newly trained employees, analyzing reports on their strengths and areas for improvement.
- Provided structured feedback to employees and reported performance assessments to management, helping determine whether employees met company standards.
- Led a team of 10+ employees, ensuring high service standards and smooth daily operations.
- Managed store operations, including opening/closing procedures, inventory control, and financial reporting.
- Provided daily coaching and performance feedback, improving team efficiency and reducing errors.
Accounting Clerk
Volunteer Work
San Antonio
06.2022 - 08.2023
- Compiled and consolidated all necessary documentation, receipts, and forms such as Fixed Asset, Prepaid, Memorandum, Disposal, Adjustment, and spreadsheets gathered from myFSS, and saved them to the file folder.
- Drafted a communication with all parties, as necessary, to ensure the status of myFSS tickets was answered correctly and saved it to the file folder.
- Analyzed documents for accuracy and authorization for Fixed Asset (FA) and Prepaid Forms (PP) to Air Force Services Financial Management System (AFSFMS) Oracle.
Server/Hostess
Hon Machi Korean BBQ
San Antonio
08.2021 - 06.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on the cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Team Associate
Walmart
San Antonio
07.2019 - 08.2021
- Examined merchandise to verify that it was correctly priced and displayed.
- Replenished the shelves with new merchandise, such as cosmetics products, and high-end skin and nail products.
- Sustained sales floor cleanliness, broke down all the unused, empty boxes, and wiped the shelves.
- Offered new promotional items, such as face, lips, and eyebrow products, to the customer and marketed the sales in the store.
- Performed other administrative duties, such as writing down all the items that were out of stock, handing out coupons, and restocking items on the correct shelves.
- Uphold high standards of productivity and quality in operations.
Education
ASSOCIATE OF APPLIED SCIENCE: CLOUD COMPUTING -
Lone Star College
Cypress, TX01.2027
COURSEWORK IN: NETWORK AND CLOUD ARCHITECT A.A.S - ITCC 1414: CCNA 1 - Intro to Networks, SPCH 1321: Business & Professional Communication
Northwest Vista College
San Antonio, TX08.2022
HIGH SCHOOL DIPLOMA -
Communications Arts High School
San Antonio, TX06.2021
Skills
- CRM Software
- Project Management
- Web technologies and services
- Appointment Setting
- Data Entry
- Multi-Line Telephone Systems
- Cash Flow Management
- Administrative Support
- Staff Management
- Microsoft Excel
- Sales and Upselling
- Team Collaboration and Leadership
- Goal-Oriented
- Account Reconciliation
- Inventory management
- SOP development
- Call center operations
Timeline
BDC Agent
Autoshop Answers
07.2024 - 09.2025
Receptionist
Cavender Buick GMC
01.2024 - 05.2024
Accounting Clerk
Volunteer Work
06.2022 - 08.2023
Shift Supervisor
Artea Bubble Tea + Eats
04.2022 - 04.2024
Server/Hostess
Hon Machi Korean BBQ
08.2021 - 06.2022
Team Associate
Walmart
07.2019 - 08.2021
ASSOCIATE OF APPLIED SCIENCE: CLOUD COMPUTING -
Lone Star College
COURSEWORK IN: NETWORK AND CLOUD ARCHITECT A.A.S - ITCC 1414: CCNA 1 - Intro to Networks, SPCH 1321: Business & Professional Communication
Northwest Vista College
HIGH SCHOOL DIPLOMA -
Communications Arts High School
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