Mariejo Pique
Anchorage,AK
Summary
Dynamic retail professional with a proven track record at Alaska Sausage and Seafood, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and product knowledge. Adept at inventory control and maintaining a clean, organized environment, ensuring a welcoming shopping experience.
Overview
12
12
years of professional experience
Work History
Retail Worker
Alaska Sausage and Seafood
Anchorage, AK
10.2022 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
- Restocked inventory regularly, optimizing product availability and presentation.
- Handled customer inquiries and resolved issues promptly, improving service quality.
- Participated in training sessions for new employees, sharing operational best practices and procedures.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Stocker
Costco Wholesale Corp
Anchorage, AK
06.2014 - 02.2021
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted in inventory management by conducting regular stock counts.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to restock products during peak hours.
- Operated pallet jacks and other equipment safely for efficient stock movement.
- Monitored product expiration dates to uphold quality and freshness standards.
- Implemented improved shelving strategies to enhance customer accessibility.
- Trained new staff on stocking procedures and safety protocols effectively.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Asian Trinity School Incorporated
DASMARIÑAS CAVITE PHILIPPINES04.2004
Skills
Customer service
Patience and empathy
Customer assistance
Reliability and punctuality
Store cleaning
Cash handling accuracy
Professional appearance
Stock replenishment
Payment processing
Product knowledge expertise
Shipment receiving
Order processing
Sales promotion
Sales proficiency
Product demonstrations
Problem-solving
Time management
Workplace safety compliance
Inventory control
Visual merchandising
Promotional displays
Register operation
Front-end organization
Point of sale systems
Cash register operation
POS systems
Complaint handling
Conflict resolution techniques
Inventory tracking
Gift wrapping
Multitasking
Effective communication
Customer engagement
Product labeling
Product restocking
Stockroom organization
Order fulfillment
Reliable and responsible
Attention to detail
Honest and dependable
Team cooperation
Cash handling
Store opening and closing
Team leadership
POS software
Timeline
Retail Worker
Alaska Sausage and Seafood
10.2022 - Current
Stocker
Costco Wholesale Corp
06.2014 - 02.2021
High School Diploma -
Asian Trinity School Incorporated