MARIE JOE SAKR (She, Her, Hers)
Fontana,CA
Summary
Resourceful Team leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
DISPATCHER//Call Center Leader
ALL CITY PLUMBING
03.2023 - Current
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Coordinates and schedule transportation services for clients.
- Dispatch and allocate vehicles locations and provide updates to clients.
- Communicate and coordinate with drivers to ensure timely and efficient service, resolve issues and concerns that arise during operations.
- Ensure compliance with company policies, procedures, and safety regulations
CUSTOMER RELATION MANAGER
BMW – MONROVIA
02.2021 - 02.2023
- Overseeing relationships with customers handled by the team
- Resolving customer complaints effectively and efficiently
- Review all customer surveys and follow up
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
RESTAURANT CO-MANAGER
LAZEEZ EATS
03.2019 - 01.2021
- Purchased adequate quantities of food, beverages, equipment and supplies
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Promoted business through participation in and sponsorship of community events
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Identified team weak points and implemented corrective actions to resolve concerns.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Manager
VIA VERDER
01.2016 - 03.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Established and updated work schedule to account for changing staff levels and expected workloads
- Onboarded new employees with training and new hire documentation
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and costumer demands
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
GED -
RUBEN S AYALA HIGH SCHOOL
CHINO, CA08.2014
ASSOCIATE OF SCIENCE - Business Administration And Management
Mount San Antonio College
Walnut Grove, CA06.2022
BBA - Business Administration And Management
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA12.2024
Skills
- Profit optimization
- Front-of-house management
- Problem-solving
- Clear communication
- Quality assurance
- Service delivery management
- Ability to work under pressure in fast-paced environment
- Relationship building
- Inventory management
- Team leadership
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Full Professional
nationality
Lebanese
American
HOBBIES
Travel
public engaging and socializing
websurfing
outdoor recreation
Timeline
DISPATCHER//Call Center Leader
ALL CITY PLUMBING
03.2023 - Current
CUSTOMER RELATION MANAGER
BMW – MONROVIA
02.2021 - 02.2023
RESTAURANT CO-MANAGER
LAZEEZ EATS
03.2019 - 01.2021
Assistant Manager
VIA VERDER
01.2016 - 03.2019
GED -
RUBEN S AYALA HIGH SCHOOL
ASSOCIATE OF SCIENCE - Business Administration And Management
Mount San Antonio College
BBA - Business Administration And Management
California Polytechnic State University-San Luis Obispo
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