Marie Jones
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSR/Data Entry
Wipro
02.2022 - 05.2023
- Answer inbound calls about student loans
- And manage their student loan account and send out letter requests from the borrower
- Process borrower applications for student loan forgiveness
Customer Service Representative/Claims Processor
24-7 Intouch
08.2021 - 02.2022
- Answer inbound calls for a clothing company
- Look up orders, merchandise, place order
- Process claims for missing packages, damage, returns, exchange, etc
Child Care Assistant
Kids R Kids
01.2021 - 06.2021
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Assistant Teacher/Floater
Seaborn Day School
12.2018 - 03.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Before and After School Care Assistant
Hillsborough country school
12.2017 - 05.2018
- After school care working with kids
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Cashier/Customer Service
McDonald's
04.2017 - 11.2017
- Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Customer Service
Circle K
08.2016 - 01.2017
- Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Cashier/Customer Service
Walmart
10.2014 - 01.2016
- Front end cashier
- Customer service desk
Head Cashier/Supervisor
Family Dollar
03.2010 - 08.2010
- Cashier
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
Cashier/Customer Service
Busch Gardens Tampa Bay
03.2010 - 08.2010
- Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High school -
King High School
Tampa, FLSkills
- CUSTOMER SERVICE (3 years)
- RECEPTIONIST (3 years)
- RETAIL SALES (3 years)
- CASH (4 years)
- CASH HANDLING (4 years)
- Childcare (1 year)
- Early Childhood Education
- Teaching
- Order Entry
- Classroom Management
- Toddler Care
- Data Entry
Certification
CPR & First Aid, 10/01/20
Additional Information
SKILLSCash Handling (3 years), Customer Service (3 years), Money Handling (3 years) order processes
Personal Information
Title: Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR/Data Entry
Wipro
02.2022 - 05.2023
Customer Service Representative/Claims Processor
24-7 Intouch
08.2021 - 02.2022
Child Care Assistant
Kids R Kids
01.2021 - 06.2021
Assistant Teacher/Floater
Seaborn Day School
12.2018 - 03.2020
Before and After School Care Assistant
Hillsborough country school
12.2017 - 05.2018
Cashier/Customer Service
McDonald's
04.2017 - 11.2017
Cashier/Customer Service
Circle K
08.2016 - 01.2017
Cashier/Customer Service
Walmart
10.2014 - 01.2016
Head Cashier/Supervisor
Family Dollar
03.2010 - 08.2010
Cashier/Customer Service
Busch Gardens Tampa Bay
03.2010 - 08.2010
High school -
King High School
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