Mariel Asencio
Chicago,Illinois
Summary
Highly accomplished and experienced Assistant Manager with a proven track record of success. Possesses exceptional communication and leadership skills, able to work collaboratively and efficiently in team environments. Consistently achieves goals and targets, while maintaining a positive attitude and willingness to learn and grow.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager - Operations
Fragrance Outlet
Chicago, United States
10.2021 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Trained store personnel on the company's products, services, customer service, and appreciation.
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Trained and supervised new employees on customer service training, including script recitation, conflict resolution, and data entry practices.
House Manager/Professional Nanny
The Rose Family
Northbrook, IL
05.2014 - 05.2023
- Maintained consistent quality of service for cleanliness, communication with parents, and childcare.
- Provided customized, personalized care for children in their home, attending to their physical, emotional, social, and intellectual needs.
- Established a safe, nurturing, and stimulating environment in which children thrived and developed.
- Managed transportation, grocery shopping, daily schedules, and monitored child performance.
Teacher
Bright Horizons Family Solutions
Chicago, IL
04.2008 - 05.2014
- Incorporated multiple types of teaching strategies into classroom.
- Evaluated student assignments, papers, and course work.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Developed and mentored new and existing staff members in their career development.
• Updated leadership skills and resume through management training programs.
Education
Bachelor of Science - Management
Loyola University of Chicago
Chicago, IL 01.2022 - 08.2023
Skills
Proficient in computer literacy (MS, Google Drive, Spreadsheet, Email, Presentations)
Experienced in internet tools (Social Media, Blogging, Team Collaboration)
Bilingual in Spanish/English (Reading, Writing, Speaking)
Effective time management and documentation review skills
Strong leadership and guest services skills
Proven problem-solving and training and development skills
Timeline
Bachelor of Science - Management
Loyola University of Chicago
01.2022 - 08.2023
Assistant Manager - Operations
Fragrance Outlet
10.2021 - Current
House Manager/Professional Nanny
The Rose Family
05.2014 - 05.2023
Teacher
Bright Horizons Family Solutions
04.2008 - 05.2014