Mariel Gomez
Houston
Summary
Dedicated and knowledgeable customer service professional with extensive experience delivering high-quality support in fast-paced environments. Recognized for a positive, energetic demeanor and a strong ability to build rapport with clients and team members alike. Committed to driving customer satisfaction and contributing to organizational success through a focus on quality, efficiency, and continuous improvement. Skilled in multitasking, process optimization, and relationship-building.
Overview
9
9
years of professional experience
Work History
Travel Analyst
MVM INC.
Mcallen
03.2025 - 07.2025
- Analyze corporate travel data to identify cost saving opportunities and ensure policy compliance.
- Coordinate with travel personnel and management companies to optimize booking processes and negotiate favorable rates.
- Safely transport undocumented minors between designated facilities, ensuring compliance with federal, state, and organizational protocols for child welfare and security.
- Maintain accurate documentation and communication regarding travel logistics, minor status, and incident reports while ensuring the physical and emotional well-being of each child during transit.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Customer Service Representative
CHARTER COMMUNICATIONS
Mcallen
12.2021 - 03.2025
- Handle Customer inquiries and suggestions courteously and professionally
- Update account information to maintain customer records.
- Educated customers on billing, payment processing and support policies and procedures.
- Trained new hires to provide the best customer service experience
Patient Care Associate
Houston Methodist
Houston
10.2016 - 08.2021
- Maintained patient records with accuracy and confidentiality standards.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Assisted nursing staff in daily patient care tasks and activities.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
Education
Associate degree - Human Resource Specialist
South Texas College
McAllen, TXSkills
- Data entry and record keeping
- Time Management
- Multitasking in fast paced environments
- Microsoft Word
- Microsoft Outlook
- EPIC
- Team Collaboration
Timeline
Travel Analyst
MVM INC.
03.2025 - 07.2025
Customer Service Representative
CHARTER COMMUNICATIONS
12.2021 - 03.2025
Patient Care Associate
Houston Methodist
10.2016 - 08.2021
Associate degree - Human Resource Specialist
South Texas College