Mariela Castaneda-Andrino

Experienced Customer Service Representative with over 5 years of success managing customer accounts, processing orders, and ensuring timely resolution of invoices and returns. Skilled in handling high-volume workloads while maintaining accuracy, organization, and strong customer communication. Proven ability to improve payment timelines by actively managing aging invoices and collaborating with internal teams to meet customer needs. Recognized for being adaptable, a fast learner, and a strong problem solver who can multitask in fast-paced environments. Experienced in cross-functional collaboration, including working with expedite teams to improve delivery timelines and enhance overall customer satisfaction. Currently seeking opportunities to grow within customer service and expand into roles with greater responsibility and impact.