Mariela Castillo
Odessa,TX
Summary
Enthusiastic Coordinator eager to contribute to team success through hard work, attention to detail and great organizational skills. Detail-oriented and knowledgeable Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking, organizational abilities and extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational bilingual abilities. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coordinator
Texas University Health Sciences Center
01.2018 - Current
- This position is responsible for completion of daily Pre-Visit ETM eligibility, Registration, Special Needs, Financial Review, and Managed Care edits in collaboration with scheduled patient appointments
- This position is responsible for verification of insurance benefits and determining patient's responsibility to be paid at time of service, obtaining prior authorizations and referrals prior to patient's arrival for their appointment
- In addition, this position responds to front desk insurance requests for same day appointments scheduled
- Making sure providers schedules are closed in IDX & send out Sharepoint of clinic being closed. Cross referencing with Q-Genda.
- Send out monthly emails to clinical front staff on pending appointments for the month.
Sr. Patient Services Specialist
Texas Tech University Health Sciences Center
04.2015 - 01.2018
- This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients.
- Responsible for supervising and assisting in the training of staff in both Odessa and Midland.
- Duties to include but not limited to scheduling appointments, prior authorizations, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records.
- Cash handling responsibilities.
- Approving time off and entering & correcting time for staff.
- Interviewing and evaluations for new and existing employees.
- In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.
- Working both Stanton OB & Surgery clinic. Bringing back all necessary paperwork to create chart & bill insurance for services.
Patient Services Specialist
Texas Tech University Health Sciences Center
11.2013 - 03.2015
- This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients.
- Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records.
- In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.
- Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.
- Cash handling responsibilities.
- Call center agent responsible for scheduling & entering insurance information.
- Clearing out call logs for the work day.
Education
High School Diploma -
Odessa High School
Odessa, TX05.2009
Skills
- CPT and E&M Knowledge
- Bilingual
- Insurance Verification
- Insurance Prior Authorizations & Referrals
- Outlook & Word Knowledge
- Team Leadership
- Scheduling Training/Teaching TTUHSC workflow
- Athena IDX & Cerner Knowledge
- Calendar Management
- Discretion and Confidentiality
- Patient Scheduling
- Microsoft Office
- Patient Registration
- Schedule Coordination
- Staff Management
- Customer Service
Languages
English
Spanish
Certification
Medical Coding
Timeline
Coordinator
Texas University Health Sciences Center
01.2018 - Current
Sr. Patient Services Specialist
Texas Tech University Health Sciences Center
04.2015 - 01.2018
Patient Services Specialist
Texas Tech University Health Sciences Center
11.2013 - 03.2015
High School Diploma -
Odessa High School
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