Mariela Alcantara Cruz
TX
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in decision-making and relationship building. Expert in enhancing team performance and customer satisfaction through effective training and mentoring. Achieved consistent quality assurance, leveraging strong multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
516 Dickinson Dr, Rusk, TX 75785
02.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Associate of Arts -
Tyler Junior College
Tyler12-2022
High School Diploma -
Rusk High School
Rusk, TX05-2020
Skills
- Decision-making
- Relationship building
- Quality assurance
- Documentation and reporting
- Multitasking
- Production planning
- Cash handling
- Customer service focus
- Workplace safety
- Training and mentoring
Certification
- Certified Phlebotomy Technician (CPT) - NWCA (December 2024)
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's
02.2022 - Current
Associate of Arts -
Tyler Junior College
High School Diploma -
Rusk High School