Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mariela Alcantara Cruz

TX

Summary

Dynamic Shift Manager with a proven track record at McDonald's, excelling in decision-making and relationship building. Expert in enhancing team performance and customer satisfaction through effective training and mentoring. Achieved consistent quality assurance, leveraging strong multitasking abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
02.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Reviewed completed work to verify consistency, quality and conformance.


Education

Associate of Arts -

Tyler Junior College
Tyler
12-2022

High School Diploma -

Rusk High School
Rusk, TX
05-2020

Skills

  • Decision-making
  • Relationship building
  • Quality assurance
  • Documentation and reporting
  • Multitasking
  • Production planning
  • Cash handling
  • Customer service focus
  • Workplace safety
  • Training and mentoring

Certification

  • Certified Phlebotomy Technician (CPT) - NWCA (December 2024)


Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's
02.2022 - Current

Associate of Arts -

Tyler Junior College

High School Diploma -

Rusk High School

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Mariela Alcantara Cruz