Mariela De Pena
Orlando
Summary
Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Guess Inc.
12.2020 - 08.2023
- Develop strategies to improve customer experience, drive store sales and increase profitability
- Supervise, train, and motivate a team of 20+ sales associate to achieve sales goals and maintain high performance
- Conduct staff meetings to communicate goals, updates, and company policies
- Recruit, interview, onboard, and train new team members, ensuring alignment with company culture and standards
- Create and implement employee schedules to ensure optimal coverage and efficiency
- Deliver exceptional customer service, resulting in a 90% customer satisfaction score
- Manage inventory, stock replenishment, and minimize shrinkage by implementing loss prevention strategies
- Develop and implemented marketing initiatives to attract new customers and retain existing ones
HR/ OPS Lead Co Manager
Guess Inc.
01.2018 - 12.2020
- Responsible for creating overall customer satisfaction while maintaining operational leadership
- Acts as second in command assisting the general manager in the overall running of an individual store
- Network, recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning
- Ensure all associates complete training per company guidelines
- Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience
Visual Lead Associate
Aeropostale
03.2016 - 12.2017
- Responsible for Customer Service, Cash Register duties, greeting customers, ringing up purchases, providing customer assistance, offering product knowledge
- Maintaining a clean and organized store environment and stocking shelves
- Built relationships with customers to increase likelihood of repeat business
- Train and develop new hires
English Teacher
01.2017 - 12.2018
- Taught English at CONSA High School to adults with fewer resources
- Taught English and Organized luncheons at an orphanage (Hogar de Ninas Nuestra Senora De La Altagracia)
Education
Bachelor - Clinical Psychology
University of Central Florida
Orlando, FL12.2018
Skills
- Fluent in English and Spanish
- Analytical Problem Solving
- Leadership
- Time management
- Effective Conflict Resolution
- Training and mentoring
Social Impact Work
- Taught English at CONSA High School to adults with fewer resources, Orlando, FL, 01/2017, 12/2018
- Taught English and Organized luncheons at an orphanage (Hogar de Ninas Nuestra Senora De La Altagracia), Orlando, FL, 01/2017, 12/2018
Timeline
Store Manager
Guess Inc.
12.2020 - 08.2023
HR/ OPS Lead Co Manager
Guess Inc.
01.2018 - 12.2020
English Teacher
01.2017 - 12.2018
Visual Lead Associate
Aeropostale
03.2016 - 12.2017
Bachelor - Clinical Psychology
University of Central Florida
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