Mariela Escobedo
San Antonio,TX
Summary
Motivated and results-driven to grow within the company. I am eager to bring strong customer service and communication skills to my team.
Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Liberty Group
San Antonio, TX
09.2025 - Current
- Facilitated property showings to prospective tenants, enhancing leasing opportunities.
- Managed lease agreements and tenant communications, ensuring compliance with company policies.
- Conducted market research to establish competitive rental pricing and attract qualified tenants.
- Streamlined application processes, reducing turnaround time for tenant approvals and lease signings.
- Arranged showings of available units for prospective tenants using effective sales techniques.
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues.
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.
- Established strong relationships with prospective tenants through professional communication skills.
- Processed applications quickly and efficiently while adhering to all fair housing regulations.
- Maintained a database of qualified prospects for future leasing opportunities.
- Conducted apartment tours and responded to tenant inquiries.
Leasing Specialist
Reep Residential – Castle Hills Townhomes
03.2025 - 07.2025
- Customer service Excellence: Provided exceptional customer service by responding promptly to inquiries, addressing concerns, and assisting prospective tenants throughout the leasing process.
- Property Showings: Conducted property tours for prospective tenants, highlighting amenities, floor plans, and the benefits of living in the community.
- Lease Preparation & Negotiation: Drafted and processed lease agreements, ensuring compliance with company policies and local regulations. Negotiated lease terms and pricing with prospective tenants to close deals effectively.
- Lead Generation & Follow-Up: Utilized various marketing strategies (online listings, social media, etc.) to generate leads and maintain consistent communication with potential clients to convert leads into signed leases.
- Market Knowledge & Research: Stayed current on local market trends, pricing, and competitor offerings to effectively position the property and recommend competitive lease rates.
- Tenant Screening: Conducted thorough background and credit checks, reviewed rental applications, and evaluated potential tenants based on established criteria.
- Administrative Duties: Maintained accurate records of leasing activities, processed rental payments, and managed tenant communications through software systems (Resman).
- Move-In/Move-Out Coordination: Managed the move-in process, ensuring tenants received keys and necessary information. Conducted move-out inspections and coordinated with maintenance teams to ensure timely turnover of units.
- Team Collaboration: Worked closely with property management and maintenance teams to ensure smooth operations and tenant satisfaction.
Front Desk Agent
Embassy Suites by Hilton
04.2024 - 01.2025
- Greeted and checked in guests with a professional and friendly demeanor, ensuring a welcome experience.
- Managed guest reservations, both via phone and in person, handling requests and cancellations.
- Provided detailed information about hotel amenities, local attractions, and services, enhancing guests satisfaction.
- Handled guests inquiries, complaints and special requests promptly, maintaining high levels of guest satisfaction.
- Processed payments including cash, credit card transactions, and billing inquiries.
- Ensured clean and organized front desk contributes a positive first impression for guests.
- Collaborated with housekeeping and maintenance teams to address guests needs and room readiness.
- Utilized hotel management software to input data, update guests records, and manage check ins/check-outs efficiently.
- Assisted with administrative tasks such as sales.
- I contributed to team efforts in achieving overall guest satisfaction scores and operational goals.
Cashier/Hostess
Sushi Zushi
10.2023 - 04.2024
- Warmly greeted and seated guests managing the flow of customers to ensure timely seating and minimizing wait times.
- Managed reservations and walk-in traffic, efficiently coordinating seating to restaurant capacity.
- Provided excellent customer service by addressing guests needs, answering questions about the menu, and assisting with special request.
- Processed customers orders and payment accurately using point of sale system, ensuring smooth transactions.
- Handled cash and credit card transactions, maintained accurate cash drawer, and balanced at the end of each shift.
- Assisted in maintaining a clean front of house area, including dining areas, restrooms, and waiting areas.
- Collaborated with kitchen staff and servers to ensure timely and accurate food delivery to guests.
- Managed phone calls for reservations.
- Ensured compliance with all health and safety regulations, contribution to a safe and enjoyable dining experience.
Leasing Agent
Asset Living
10.2022 - 08.2023
- Conducted property tours for prospective tenants, showcasing available units and highlighting key features and amenities.
- Assisted in leasing process by preparing and processing leasing applications, ensuring all documentation was completed accurately and in compliance with company policies and procedures.
- Responded to inquiries via phone, email, and in-person, providing detailed information about properties and addressing any tenant’s concerns.
- Managed lease renewals, ensuring timely communication with current tenants and assisting with negotiation and updates to leasing terms.
- Coordinated move-ins and move-outs, ensuring properties were properly prepared and tenants had all necessary information.
- Process rental payments, late fees, and deposits, maintaining accurate records of tenant accounts.
- Travel to take over properties and help lease as well as new builds.
- Worked closely with property owners and management teams to maintain the upkeep of properties, ensuring that units met cleanliness and safety standards.
- Marketed efforts including listing available units online and hosting open house events to attract prospective tenants.
- Handled tenant requests and complaints, resolving issues in a professional and timely manner.
Leasing Agent
The Winston Apartments/ Summer Creek Apartments
11.2021 - 10.2022
- Conducted property tours for prospective tenants, showcasing available units and highlighting key features and amenities.
- Assisted in leasing process by preparing and processing leasing applications, ensuring all documentation was completed accurately and in compliance with company policies and procedures.
- Responded to inquiries via phone, email, and in-person, providing detailed information about properties and addressing any tenant’s concerns.
- Managed lease renewals, ensuring timely communication with current tenants and assisting with negotiation and updates to leasing terms.
- Coordinated move-ins and move-outs, ensuring properties were properly prepared and tenants had all necessary information.
- Process rental payments, late fees, and deposits, maintaining accurate records of tenant accounts.
- Travel to take over properties and help lease as well as new builds.
- Worked closely with property owners and management teams to maintain the upkeep of properties, ensuring that units met cleanliness and safety standards.
- Marketed efforts including listing available units online and hosting open house events to attract prospective tenants.
- Handled tenant requests and complaints, resolving issues in a professional and timely manner.
Education
High School Diploma -
James Madison High School
San Antonio, TX01-2010
Skills
- Consultant skills, marketing and promotion, task prioritizing, paperwork management, detail oriented, customer relations, and decision making
- Energetic promotions team member skilled in engaging customers with smooth presentation
- Promote product continuously by leveraging strong communication and consultative sales skills
- Proven willingness to take on any task
Timeline
Leasing Agent
Liberty Group
09.2025 - Current
Leasing Specialist
Reep Residential – Castle Hills Townhomes
03.2025 - 07.2025
Front Desk Agent
Embassy Suites by Hilton
04.2024 - 01.2025
Cashier/Hostess
Sushi Zushi
10.2023 - 04.2024
Leasing Agent
Asset Living
10.2022 - 08.2023
Leasing Agent
The Winston Apartments/ Summer Creek Apartments
11.2021 - 10.2022
High School Diploma -
James Madison High School