Mariela Ordaz
Palmdale,CA
Summary
Expert in vehicle assessment and customer service, adept at building trust through effective communication. Excelled in managing warranty claims and coordinating repair processes, significantly minimizing downtime for customer vehicles. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Service Advisor
American Tire Depot
03.2023 - Current
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Valvoline Express Care
08.2021 - 02.2023
- Educated customers on proper vehicle maintenance, building long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Case Manager Intern
Child Care Resource Center
10.2021 - 12.2022
- Streamlined case documentation, ensuring accuracy and timely access to client information.
- Developed and maintained strong relationships with clients, enhancing trust and cooperation.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
Education
Certificate - Aircraft Assembly And Fabrication
Antelope Valley College
Lancaster, CA12.2022
High School Diploma -
William J. Knight High School
Palmdale, CA06.2021
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Service Estimates
- Service Recommendations
- Handling Customer Complaints
- Service Scheduling
- Documentation And Reporting
- Warranty Claims Process Management
- Document and Records Management
Timeline
Service Advisor
American Tire Depot
03.2023 - Current
Case Manager Intern
Child Care Resource Center
10.2021 - 12.2022
Service Advisor
Valvoline Express Care
08.2021 - 02.2023
Certificate - Aircraft Assembly And Fabrication
Antelope Valley College
High School Diploma -
William J. Knight High School
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