Mariela Ramirez

Decatur

Summary

Dedicated bilingual customer service professional with 6+ years of experience in client-focused roles. Recognized for delivering fast, friendly, and efficient service in high-volume environments. Strong communicator with a proven ability to resolve issues, build lasting customer relationships, and support positive team operations in both English and Spanish.

Overview

years of professional experience

Work History

Customer Service Representative

Enchanted Fairies

Plano, TX

06.2023 - Current

Provided personalized support to create positive and memorable client experiences
Assisted customers with bookings, inquiries, and service customization in English and Spanish
Managed high-volume communication via phone, email, and in-person interactions
Resolved issues efficiently, maintaining customer satisfaction and brand loyalty
Supported daily operations in a fast-paced, team-oriented environment
Built strong client relationships, encouraging repeat business

Food Service Worker

Boyd ISD

Boyd, TX

10.2019 - 08.2023

Delivered efficient and friendly service to students and staff in a high-volume cafeteria
Prepared and served food while maintaining cleanliness and health/safety standards
Accurately handled cash transactions and operated POS systems
Managed busy meal periods to ensure quick service and customer satisfaction
Resolved customer concerns in a timely and professional manner, including Spanish-speaking customers
Collaborated with team members to maintain smooth daily operations

Education

Bachelor of Arts - Fine Art Photography

Art Institute of Fort Worth

Fort Worth, TX

05-2015

Skills

Bilingual: English & Spanish
Customer Service Excellence
Food Service Operations
Conflict Resolution
Cash Handling & POS Systems
Communication & Active Listening
Time Management & Multitasking
Teamwork & Collaboration
Problem-Solving

Languages

Spanish

Native or Bilingual

English