Mariela Ramirez Figueroa
Oakland
Summary
Dedicated insurance agent with proven expertise in customer relationship management and client retention strategies. Committed to delivering exceptional service and resolving inquiries efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance agent
Acceptance insurance
San Leandro
05.2019 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Processed insurance applications and renewals efficiently for timely approvals.
- Coordinated with underwriters to resolve client inquiries and issues promptly.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Warehouse Worker
Gap Inc.
Fresno
02.2017 - 05.2017
- Operated scanners, computers, and other equipment to track orders.
- Identified discrepancies between physical count and computer data.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Staged and sorted multiple types of products for loading.
Education
High School Diploma -
Mclane High School
Fresno 06-2015
Skills
- Customer relationship management
- Customer service
- Retention strategies
- Risk assessment
- Policy analysis
- Effective communication
- Professional ethics
Languages
Spanish
Native/ Bilingual
Certification
- Property & Casualty License
- Drivers License
Timeline
Insurance agent
Acceptance insurance
05.2019 - Current
Warehouse Worker
Gap Inc.
02.2017 - 05.2017
High School Diploma -
Mclane High School