Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariela Rodriguez

Bronx,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Customer Service

Caribe Communications
10.2021 - Current
  • I am the assistant of the owner of an agency.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Assembly Line Worker/Cashier

Chop't Creative Salad Company
09.2017 - 10.2021
  • I started working as an assembler and after a while I was a mixer and also the cashier I was all over the place I love to learn everything and multitasking
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.

Kids Supervision

Summer Youth Employment Program (SYEP)
07.2015 - 08.2017
  • Supported special needs students by providing individualized attention and accommodations as needed.
  • Provided supervision during field trips, ensuring student safety while enhancing educational experiences outside the classroom setting.
  • Reduced instances of bullying by proactively addressing conflicts and promoting a respectful environment.

Education

Liberal Arts & Sciences

Bronx Community College
05.2013

Skills

  • Problem-solving abilities
  • Customer Service
  • Critical Thinking
  • Computer Proficiency
  • Complaint Handling
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash handling and management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service

Caribe Communications
10.2021 - Current

Assembly Line Worker/Cashier

Chop't Creative Salad Company
09.2017 - 10.2021

Kids Supervision

Summer Youth Employment Program (SYEP)
07.2015 - 08.2017

Liberal Arts & Sciences

Bronx Community College

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Mariela Rodriguez