Mariela Valdivia
Riverside,CA
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
6
6
years of professional experience
Work History
Preloader
United Parcel Service, UPS
Riverside, CA
06.2022 - 09.2022
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Installed protective devices to prevent shifting or damage to items being transferred.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
UCR Competitive Sports- Official
University Of California, Riverside
Riverside, CA
04.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to participants' requests, confirming full understanding before addressing concerns.
- Created a safe and fun environment for all participants.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Learned new ways to work with others.
Picker, Stower, Person of Contact, Waterspider
Amazon, Fulfillment
Riverside, CA
10.2020 - 11.2021
- Developed and maintained courteous and effective working while processing stock into a inventory management system. Collaborated with management to achieve deadlines in a fast paced environment. Carried out day by day duties accurately and efficiently. Used coordination and planning skills to achieve results according to schedule. Spoke to the process assistants directly to notify them on low stocks, and when employers were low on work. As well as help transport work to and from different floors.
Homeless Shelter Volunteer
East Bakersfield High School
Bakersfield, CA
08.2018 - 05.2019
- Educated people about strategies for a faster way to feed people down the line.
- Alongside working with others to prepare food in a fast-efficient manner.
ASB Athletics Commissioner
East Bakersfield High School
Bakersfield, CA
08.2018 - 05.2019
- Communicated with coaches to find out what they preferred for sports rallies.
- Helped decorate locker rooms for Rally days, Homecomings and Senior nights.
- Found new and better ways to represent the athletes.
Tutor Mentor
East Bakersfield High School
Bakersfield, CA
08.2017 - 05.2019
- Tutored other students during and after school to help them succeed with their academics.
- Supported students with helpful study habits and exam strategies
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills
- Worked with students in classrooms to provide educational support
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement
Volleyball Coach , Ages 6-11
Sabers Youth Volleyball League
Bakersfield, CA
04.2017 - 05.2018
- Prepared athletes for special competitions and tournaments. Implemented exercise programs and training strategies to bolster individual and team performance. Administered assessments and standardized tests to evaluate student progress. Evaluated academic skills of each student through physical assessments.
- Implemented exercise programs and training strategies to bolster individual and team performance
- Prepared athletes for special competitions and tournaments
- Demonstrated proper technique for spiking and serving ball at observance of team players
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
Education
No Degree - Psychology
University of California, Riverside
Riverside, CA12.2023
High School Diploma -
East Bakersfield High School
Bakersfield, CA05.2019
Skills
- Reliable and Responsible
- Motivated Team Player
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Verbal and Written Communication
- Strong Attention to Detail
- Creative Problem Solving
- Heavy Lifting
- Team Coordination
- Active Listening
- Problem Solving
- Staff Training
- Friendly and Enthusiastic
Bilingual, Varsity volleyball, Varsity Track, Soccer, Varsity softball, Basketball
I played volleyball, softball, soccer and basketball.
Timeline
Preloader
United Parcel Service, UPS
06.2022 - 09.2022
UCR Competitive Sports- Official
University Of California, Riverside
04.2022 - Current
Picker, Stower, Person of Contact, Waterspider
Amazon, Fulfillment
10.2020 - 11.2021
Homeless Shelter Volunteer
East Bakersfield High School
08.2018 - 05.2019
ASB Athletics Commissioner
East Bakersfield High School
08.2018 - 05.2019
Tutor Mentor
East Bakersfield High School
08.2017 - 05.2019
Volleyball Coach , Ages 6-11
Sabers Youth Volleyball League
04.2017 - 05.2018
No Degree - Psychology
University of California, Riverside
High School Diploma -
East Bakersfield High School
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