Marielena Gomez

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
• Checked and verified photo identification prior to granting facility access.
• Secured personal and company goods against robbery, vandalism and illegal entry.

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• Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
• Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
• Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
• Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
• Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Consulted with customers on food selections and custom order requests.

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• Provided clerical support to company employees by copying, faxing and filing documents.
• Interacted with customers by phone, email or in-person to provide information.
• Responded to inquiries from callers seeking information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Delivered clerical support by handling range of routine and special requirements.
• Executed record filing system to improve document organization and management.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
• Composed sensitive, confidential reports and documentation.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Maintained records of material flow, compiling and organizing related data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Managed records and data transfer, ensuring traceability and improving operations through automated systems.
• Routed more than 50 calls per day to office staff members.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
• Set up offices and put together all HR documentation for new staff members.

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