Dedicated professional seeking a challenging position in the administrative field. Proven ability to leverage skills and experience to deliver exceptional care and service while fostering a supportive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
HUNTERDON FAMILY MEDICINE
03.2024 - Current
Documentation of patients in EMR/EHR systems
Performance of cognitive and memory tests on patients
Retrieve and release patient medical records
Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers and insurances criteria.
Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Coordinated patient referrals to specialists, streamlining communication and improving care continuity.
MEDICAL ASSISTANT
RWJBarnabas Health-DAYTON MEDICAL GROUP
02.2021 - 03.2024
Assistance with sale representatives
Track, appeal, and manage denied claims; maintain logs of authorization statuses.
Manage the full cycle of authorization requests (submission, approval, denial, deferral) for treatments, services, or medications.
Liaise with physicians, clinical staff, insurance companies, and patients to resolve inquiries and gather missing info.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Maintained accurate medical records using electronic health record (EHR) systems for compliance purposes.
Managed communication between healthcare providers and insurance companies to facilitate seamless claim processing.
Accurately review medical records, clinical data, and diagnosis codes (ICD/CPT) against payer criteria; proficiently use EHR/EMR systems.
Decreased processing time for authorizations by establishing strong relationships with insurance representatives and case managers.
Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
Trained new staff on clinical processes and office protocols, fostering a supportive learning environment.
MEDICAL ASSISTANT AND PHLEBOTOMIST
ADVANCING WELLNESS LLC
11.2019 - 02.2021
Documentation of patients in EMR/EHR systems
Accurately performed clerical tasks
Retrieve and release patient medical records
Conducted thorough reviews of medical records to identify and address potential issues affecting authorization approvals.
Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Coordinated authorization processes to ensure timely approvals for patient services.
Conducted audits of authorization requests to maintain compliance with regulatory standards.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
Front and Back Office Lead Medical Assistant
RAHWAY MEDICAL & NEPHROLOGY
02.2019 - 10.2019
Documenting patient documentation in the EMR/ EHR system
Assist patients with insurance forms and claims
Promoted accuracy in coding practices, staying current on ICD-10 changes and industry updates related to medical billing requirements.
Provided medical billing and coding duties.
Increased accuracy of medical billing by meticulously verifying proper coding for diagnoses and procedures in patient charts.
Managed high-volume workload while maintaining exceptional attention to detail for precise data input into the medical billing system.
Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Reviewed authorizations from payer to determine approved or denied items.
Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
CERTIFIED MEDICAL ASSISTANT INTERN
EDISON JOB CORPS, EDISON, NJ
12.2017 - 12.2018
Interviewing patients to obtain medical information
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Led initiatives to maintain compliance with healthcare regulations and standards, ensuring quality care delivery.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Food & Nutrition
Hostos Community College
Bronx, NY
Certification CCMA & Phlebotomist - Health Science (Nursing)
Edison Job Corps
Edison, NJ
12-2018
Associate of Applied Science -
Raritan Valley Community College
Somerville, NJ
05-2029
Skills
Complete tasks in an accurate and timely manner
Excellent patient advocacy & empathy
Able to adapt to new situations
Bilingual (Spanish and English)
HIPAA compliance
Medical terminology
Medical billing and coding
Attention to detail
Complex Problem-solving
Certification
Phlebotomy Technician 2018
CMA Certificate of Completion & EKG Tech Certified 2018
Timeline
Certified Medical Assistant
HUNTERDON FAMILY MEDICINE
03.2024 - Current
MEDICAL ASSISTANT
RWJBarnabas Health-DAYTON MEDICAL GROUP
02.2021 - 03.2024
MEDICAL ASSISTANT AND PHLEBOTOMIST
ADVANCING WELLNESS LLC
11.2019 - 02.2021
Front and Back Office Lead Medical Assistant
RAHWAY MEDICAL & NEPHROLOGY
02.2019 - 10.2019
CERTIFIED MEDICAL ASSISTANT INTERN
EDISON JOB CORPS, EDISON, NJ
12.2017 - 12.2018
Food & Nutrition
Hostos Community College
Certification CCMA & Phlebotomist - Health Science (Nursing)