Marielis Gonzalez
Aurora,IL
Summary
Outgoing Beauty Advisor, successful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
State Farm
Aurora, IL
04.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Beauty Advisor
Sally Beauty
Aurora, IL
10.2023 - 04.2024
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Managed inventory levels by monitoring stock levels regularly.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Administered special promotions such as discounts or loyalty rewards programs.
- Updated customer records in database software program accurately.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Brand Ambassador
Forever 21
Aurora, IL
05.2021 - 08.2021
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Maintained inventory integrity and accuracy to protect company assets.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Increased sales by encouraging customers to purchase additional products and services.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
Education
High School Diploma -
East Aurora High School
Aurora, IL05-2023
Skills
- Relationship Building
- Sales Closing
- Payment Processing
- Product Demonstrations
- Customer Needs Assessment
- Customer Service
- Products Knowledge
- Sales Proficiency
- Returns Processing
- Makeup Application
- Brand Promotion
- Team Collaboration
- Beauty Trends
- Hygiene Standards
- Merchandise Restocking
- Organization and Multitasking
- Retail Experience
- Flexibility and Adaptability
Timeline
Customer Service Representative
State Farm
04.2024 - Current
Beauty Advisor
Sally Beauty
10.2023 - 04.2024
Brand Ambassador
Forever 21
05.2021 - 08.2021
High School Diploma -
East Aurora High School