Marielis Ortiz Lopez

• Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
• Provided customer service assistance to visitors regarding questions or concerns they had about their visit.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Ensured safety by monitoring activities within the park grounds.

• Provided directions to visitors for navigating the trails and other areas of the park.

• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Requisitioned supplies or equipment for cleaning and maintenance duties.
• Serviced, cleaned and restocked restrooms.

• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Identified and corrected data entry errors to prevent duplication across systems.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Audited customer account information to identify issues and develop solutions.

• Maintained dining and food service areas to maximize safety and cleanliness.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Maintained strong call control and quickly worked through scripts to address problems.

• Followed all procedures regarding food safety to properly handle and preserve food.
• Maintained dining and food service areas in clean, safe and sanitary manner.
• Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Operated cash register, collected payments and provided accurate change.