Mariella Ballesteros
Lihu’e
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
Work History
DUG Manager
Safeway
01.2024 - Current
- Oversaw daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff on efficient workflow processes and customer service best practices.
- Coordinated team schedules to enhance productivity and meet operational goals.
- Streamlined communication between departments, fostering collaboration and improving service delivery.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
MULTI-PURPOSE CLERK
Safeway
08.2022 - 12.2023
- Exceed the standards of customer service by maintaining a friendly and customer focused approach and dedicating the WOW experience for our customers.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized inventory displays, ensuring product availability and visual appeal.
- Handled cash management tasks, including balancing cash drawers at the end of shifts.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
KAUA'I HIGH SCHOOL
Lihue, HI05-2018
Skills
- Customer service
- Time management
- Decision-making
- Staff management
- Team leadership
- Operations management
- Verbal and written communication
- Staff training and development
Websites
Timeline
DUG Manager
Safeway
01.2024 - Current
MULTI-PURPOSE CLERK
Safeway
08.2022 - 12.2023
High School Diploma -
KAUA'I HIGH SCHOOL