Zachary Wheeler
Helena,Mt
Summary
Results-driven team lead with a strong focus on customer satisfaction and conflict resolution. Demonstrated expertise in coaching, mentoring, and streamlining processes to enhance productivity and teamwork.
Dynamic professional skilled in customer service and team management. Known for attention to detail and ability to resolve conflicts efficiently. Committed to fostering a positive work environment and enhancing service delivery.
Detail-oriented supervisor with extensive experience in optimizing workflows and mentoring staff. Proven track record in enhancing team performance and ensuring adherence to operational standards. Ready to drive impactful customer service initiatives.
Overview
6
6
years of professional experience
Work History
Dug Team Lead
Safeway
Helena, MT
08.2025 - Current
- Oversaw daily team operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored new team members, fostering a collaborative work environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Front End Supervisor
Safeway
Helena, MT
01.2020 - Current
- Supervised daily operations to ensure compliance with safety standards and operational procedures.
- Trained and mentored staff on customer service protocols and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced team productivity by streamlining workflow processes and delegating tasks effectively.
Customer Service Representative
Safeway
Helena, MT
01.2021 - Current
- Resolved customer inquiries promptly, maintaining high satisfaction levels.
- Trained new staff on service protocols and best practices.
- Streamlined complaint resolution process, enhancing response efficiency.
- Collaborated with team to improve product knowledge and service delivery.
Education
High School Diploma -
Broadwater Highschool
Townsend, MT05.2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Customer service
- Customer relations
- Multitasking Abilities
- Computer skills
- Overtime management
- Sales expertise
- Performance evaluations
- Call center operations
Timeline
Dug Team Lead
Safeway
08.2025 - Current
Customer Service Representative
Safeway
01.2021 - Current
Front End Supervisor
Safeway
01.2020 - Current
High School Diploma -
Broadwater Highschool