Mariella DeLuise
Wendell,NC
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
Hilti
08.2016 - Current
- Expanded key account base by identifying and cultivating new business opportunities.
- Increased revenue through strategic upselling and cross-selling initiatives
- Strengthened client relationships through regular communication and effective problem solving.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Monitored competitor activity within industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within organization.
Retail Account Manager
Hilti
07.2011 - 12.2015
- Manage, direct, utilize, and champion all aspects of daily store operation and management such as: inventory administration, sales forecasting, logistics, customer sales channels, customer segments, analysis of sales.
- Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
- Developed comprehensive account plans for key customers, resulting in long-term growth and increased revenue.
- Mentored junior team members on best practices in retail account management, fostering a culture of continuous learning and improvement.
- Determined layout of store merchandise for visual appeal to consumers.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
Senior Program Coordinator
The Washington Center
03.2007 - 12.2009
- Successfully executed and conducted International Marketing Research to identify and define areas of opportunities for new seminars and internships.
- Managed multiple projects simultaneously, prioritizing tasks and meeting tight deadlines.
- Coordinated Marketing Campaigns and Special Events for over 600 International students per year. Managed comprehensive oversight for all Advanced Leadership Programs and International Departments, coordinating and leading fundraising agendas, expense reports, follow-up, setting up meetings, and providing business support internationally to various teams.
- · Prepared marketing packages to ensure a solid brand message for multiple clients from 35 countries with strong emphasis on Latin America.
- Coordinated logistic and business improvements for International Recruitment events with particular emphasis on travel coordination, J-1 Visa processing and overall sponsorship.
- Provided sales support to increase international enrollment which resulted in 20% increase per semester of enrollment.
Education
Master of Science - Strategic Marketing
Escuela De Organizacion Industrial
Spain2007
Bachelor of Science - Architectural And Building Sciences
Albert Einstein University
San Salvador, El Salvador2002
Skills
- Operations
- Excellent negotiation skills
- Order Management
- Goals and performance
- Trend forecasting
- Strategic Planning
- Business Development
- Sales expertise
- Problem solving
- Organizational skills
- Stakeholder engagement
Accomplishments
- 2016 National Silver Tool Sales Club Award
- 2016 Regional Rookie of the Year Award for achievement and outstanding forecasting.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Account Manager
Hilti
08.2016 - Current
Retail Account Manager
Hilti
07.2011 - 12.2015
Senior Program Coordinator
The Washington Center
03.2007 - 12.2009
Master of Science - Strategic Marketing
Escuela De Organizacion Industrial
Bachelor of Science - Architectural And Building Sciences
Albert Einstein University