Mariella Marquez Hernandez
Bay Shore,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Guest Relations Administration
Maria Regina Residence
06.2024 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted guests with local recommendations, enhancing their stay through personalized suggestions.
- Managed guest requests efficiently, demonstrating adaptability in high-pressure situations.
- Supported dietitians by documenting patient meal preferences and dietary restrictions accurately.
- Collaborated with team members to deliver high-quality dining experiences for residents.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Crew Member
McDonald's
04.2023 - 06.2024
- Assisted in maintaining cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to efficiently prepare food items during peak hours, enhancing customer satisfaction.
- Operated point-of-sale systems accurately, processing transactions and managing cash drawer effectively.
- Trained new crew members on operational procedures and customer service best practices, fostering a supportive work environment.
Pharmacy Technician
Salumed 5TH AVE
08.2021 - 01.2023
- Managed inventory, ensuring proper stock levels and timely reordering of pharmaceuticals.
- Processed prescription orders efficiently using pharmacy management software systems.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service by answering medication-related inquiries effectively.
- Maintained cleanliness and organization within pharmacy workspace to uphold safety standards.
Education
High School
Brentwood High School
2 6th Ave, Brentwood, NY 1171706-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Calm under pressure
- Money handling
- Cash handling and management
- Customer relations
Languages
Spanish
Professional Working
Timeline
Guest Relations Administration
Maria Regina Residence
06.2024 - Current
Crew Member
McDonald's
04.2023 - 06.2024
Pharmacy Technician
Salumed 5TH AVE
08.2021 - 01.2023
High School
Brentwood High School
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